Return Instructions
1. All returns require proof of condition. Pictures are required to demonstrate the condition of the product(s), including the original hangtags and product labels. Returned products must be in “New” condition. *Please use a well-lit space with proper lighting conditions when submitting your images.
2. As part of the Return Policy, it is at EU Travelpro®’s discretion to approve or deny return requests. We will only approve unused items within 14 days of receipt and with the original authentic labels, use instructions, guarantee leaflets, original hangtags and wrappings.
3. If approved, an e-mail confirmation will be sent with a free pre-paid return shipping label (DPD return form). Collections only work in countries where returns with labels are not possible.
4. Upon return approval, all returns for DPD are required to be delivered at the designated return point, within 10 business days. You mu contact EU Travelpro® for any return changes or modifications. Return conditions can’t be modified by customers. EU Travelpro is not responsible for any unapproved return changes; if you change the type or timings for a return, you will be responsible for any charges derived from that change.
5. Please print the return label and place it in the original cardboard box where you receive your luggage. If original packaging has been discarded, you may use any same sized box for your return. Our carrier(s), such as DPD, will not pick up any return that is not packed properly.
6. EU Travelpro® process refunds *up to 12 - 15 business days upon a successful return to our warehouse. All refunds are applied to the original form of payment that was originally used for the purchase. Refunds exclude any shipping rates charged on the original order. We will only refund shipping charges if you receive an incorrect item or if an item is defective.
