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I've ordered, I need help...

Please fill in this form if you are having problems processing your order. Start by introducing yourself and let us guide you so that we can best process your request. The Scourtinerie team thanks you.
Your first and last name*
When did you buy your shade sail ?*

MoisJourAnnée
Date
Have you received your parcel?*

YesNo
Do you remember the order/invoice/quotation number? If so, what is it?
Where did you buy your shade?*

On the website: ombriere.comFrom one of your sales representatives (by e-mail, at a trade fair, etc.)In the shop: La Scourtinerie de NyonsElsewhere
Could you briefly describe the setbacks you encountered?*

My order is incompleteThe shade is not what I orderedStains are appearing on my shadeMy shade is defectiveI'm having problems setting upOther
How can we help you?
Your phone number please :
(Joignable pendant les heures de bureau - 9h - 17h)
Please enter your contact e-mail address:
Do you have any photos, sketches and/or explanatory PDF files that would help us understand your situation better?

Cancelof
Where did you hear about Les Ombrières?*

FacebookInstagramGoogle searchGoogle AdvertisingSeen installed in a public placeAt the shop in NyonsWord of mouthPressTrade showsOther
Should be Empty:

I've ordered, I need help...