B2B Returns & Warranty Form

Returns & Warranty Form
To request a RETURN or a WARRANTY CLAIM, please fill out our 'RETURNS AND WARRANTY' form. Once your form has been submitted, our team will review the details and will make contact within 3-5 business days.

View our terms for WARRANTY HERE.

View our terms for RETURNS HERE.
Name*
Business Name *
Phone Number*
Please enter a valid phone number.
Email*
example@example.com
Date of purchase*

MonthDayYear
Date
Original Method Race Wheels Tax Invoice *

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Customers Tax Invoice showing purchase date

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Quantity of wheels you wish to return/claim?*

1234Other
If "Other" was selected, Please specify
A) WARRANTY CLAIMS

Answer ALL questions below if you are submitting a WARRANTY CLAIM. Continue to SECTION B) for RETURNS.
Reason for WARRANTY CLAIM.

Cosmetic DamageStructuralOther
If "Other" was selected please specify.
Description/reason for WARRANTY CLAIM.
When lodging a warranty claim, please ensure photos are provided for the following two fields.

(P.1 & P.2)
P.1 Please provide clear images of the damage/fault.

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P.2 Provide clear photos of all wheel stampings found on the back of the wheel spokes.

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If applicable, provide clear photos of all wheel boxes, wheel box labels, and any package damage.

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B) RETURNS

Answer ALL questions below if you are submitting a RETURN. Refer to SECTION A) for WARRANTY CLAIMS.
Reason for RETURN.

Customer CancelledIncorrect Product OrderedOther
If "Other" was selected, Please specify
Description/reason for RETURN.
If required, please upload photos.

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Have tyres been mounted to the wheels?*

YESNO
*Please note that for a return to be processed, the wheel(s) must be returned in their original packaging and in the same condition as received. This includes all protective materials and any other items that were originally included. Failure to meet these conditions may result in the return being declined. Please be aware that retunrns will not be processed and will be declined if tyres have been mounted on the wheels.

For warranty claims related to cosmetic damage or damage incurred during transit, please be aware that claims will not be processed and will be declined if tyres have been mounted on the wheels. It is crucial to visually inspect the wheels upon delivery and before mounting any tyres.
YES
Should be Empty:

Returns & Warranty Form

A) WARRANTY CLAIMS

When lodging a warranty claim, please ensure photos are provided for the following two fields.

B) RETURNS