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  • Resale and Reactivation Flow

  • The purpose is to provide our new ADT customers with a brief introduction to their system and assist them with the following:

    • Educate them on key features & benefits of thier new ADT system.
    • Assist them through selecting personalized settings, notifications & smart home routines.
    • Provide them with helpful tips to get the most out their new security system 
    • Offer enhancements to ensure that customers get security that meets their needs.
    • Auto generate your feild notes.
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  • Safety First! Risk Assessment

    You MUST ask the Customer the Safety Assessment before beginning Reactivation

  • Scripting:

    "Before we begin, I'd like to complete a safety assessment. Anytime we are troubleshooting over the phone there is a risk of property damage or injury."

    "Are you comfortable and confident in doing this troubleshooting today?"

    • If applicable, recommend that customer use a ladder of appropriate height that is in good, working condition.
    • Verify that the work will be performed on a stable, flat, and dry surface?
    • Recommend that the customer use a hands-free phone for communication during the install.
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  • Walk Through

    Use VRA and Wi-Fi fix to identify any issues that maybe out of scope

  • Devices and Sensors

    Using VRA verify if equipment is present, mounted and working.

  • Life Style

    Verify Life style devices that the customer already has or maybe interested in.
  • ADT Knowledge Base
  • ADT Knowledge Base
  • ADT Knowledge Base
  • ADT Knowledge Base

  • Final Check

    Verify all the steps have been completed before closing out the job.

  • If you were'nt able to get the confirmation bot in Mobile Tech to work, use the back up:

    Back Up Confirmation Bot

  • Smart Home Consultation

    Review Smart Home Consultation options with customer
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  • Please select the best option from the list below as to why we could not complete this activation today.

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  • Your all done!

  • Need to submit a Feedback form?

    Simply click here: Submit Feed Back

  • Take a second to review these note sections. You can copy and paste the Disposition Notes right into Sales Force and Chudly.Also double check the Enhancement Opportunities section to make sure we have all our bases covered. 

    Lastly if you forgot to update your zone list while on the call check out the Zone Updates section.

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