• Are you a BDI retail partner or end consumer?
  • Are you reporting a defect on a product that is within the 3-year BDI warranty period (or the 5-year BDI warranty period for chairs)?
  • Are you contacting BDI to inquire about how to purchase a replacement part(s) for a BDI product previously purchased from an authorized BDI retailer or to file a warranty claim?

  • In-Warranty Products

    If the item in question was damaged in transit please contact the retailer directly. The retailer will have to file the claim through their carrier.
  • What type of claim would you like to file?*
  • Date of purchase*
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  • Format: (000) 000-0000.

  • Purchasing Products

    BDI only stocks replacement parts to cover in-warranty manufacturing issues. It is not guaranteed that BDI will have the stock to replace the requested item. Please fill out the form below, and a customer service representative will contact you.
  • Format: (000) 000-0000.
  • Date purchased*
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  • Out of Warranty Products

  • If you are unsure if your product is in warranty, please contact the retailer you purchased the BDI product from to confirm a purchase date.

    BDI only stocks replacement parts to replace manufacturing defects that are covered by warranty. It is not guaranteed that the requested part will be available. 

    BDI only warranties products for 3 years (5 for chairs). After the warranty period, replacement parts will have to be purchased if stock is available. If a product has been discontinued for more than 3 years, it is likely that we will no longer have replacements on hand for these units.

    Please fill out the information below, and a member of the BDI customer service team will contact you to see if the replacement part you need is available. 

  • Format: (000) 000-0000.
  • Purchase Date*
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  • Retailer Request

  • BDI Warranty

    BDI has a 3 year warranty (5 years for chairs). We only stock replacement parts for the purposes of covering in warranty manufacturing issues. If the product has been discontinued or is out of warranty we cannot guarantee that we will have the parts on hand. 

     

    Shipping Damages

    Shipping damages should be reported to BDI immedietly so that a claim may be filed with the carrier.

    *If you are a retailer that ships with BDI freight collect with a carrier of your choice, kindly file a claim with your carrier directly. BDI is unable to process claima for freight collect shipments.

     

    Replacement Codes:

    Concealed Damage - There is no visible damage to the exterior packaging, but the product has scratches, chips, or other finish defects.

    Transit Damage - The packaging has visible damage to the exterior packaging due to shipping and handeling.

    Manufacturing Defect - The product will not assemble or function correctly due to an issue during manufacturing.

    Missing Hardware - The hardware or any component is missing from the packaging.

    Purchase - Choose this option if you intend to purchase the replacement part.

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  • Submitting this form is not an order and does not guarantee that BDI will be able to provide the requested replacement. We will do our best to help resolve the issue in a timely manner.

  • Submission

    Please hit the "Submit" button below to submit your request to BDI.
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