Bench Document Upload Survey
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Section 1 - Bugs, errors, and glitches
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Business ID
*
Running into an issue or a glitch while uploading documents?
Yes
No
Share some details to help our team investigate the issue
If possible, share a screenshot or recording
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Section 2 - Upload Experience Feedback
How easy was it to upload documents?
Easy
Neutral
Difficult
Other
How easy was it to upload a document?
Difficult
1
2
3
4
Easy
5
1 is Difficult, 5 is Easy
Optional: Why did you choose this rating?
How clear was it which documents we needed from you?
Difficult
1
2
3
4
Clear
5
1 is Difficult, 5 is Clear
Optional: Why did you choose this rating?
How clear was it which documents we needed from you?
Clear
Neutral
Not Clear
Other
How clear was it to indicate when an account didn’t have activity for a requested month?
Difficult
1
2
3
4
Clear
5
1 is Difficult, 5 is Clear
Optional: Why did you choose this rating?
How clear was it to indicate when an account didn’t have activity for a requested month?
Clear
Neutral
Not Clear
Does not apply to my business
Other
What did you like about the new document upload experience?
What did you dislike about the new document upload experience?
Share any other general feedback about your overall experience uploading documents
Are you interested in chatting with the Product team over a call?
Yes
No
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