Product Warranty Claim Form

Larry vs Harry
Esromgade 15, opg 2, st. 2200 København N.

claims@larryvsharry.com

www.larryvsharry.com

+45 31 36 17 19(#2)
Product Warranty Claim Form
1. Only one product claim per submission will be processed.

2. Picture of the claim is mandatory for us to evaluate.

3. We’re all for keeping things fair and square, but if a claim doesn’t add up or seems off, we’ve got the right to decline it.
Dealer and sales details
Type of dealer*
Name of contact person*
Dealer:*
Shop email*
example@example.com
Name of contact person*
Phone number*
Sales type:*

Regular shop-saleLeasing (through leasing partner)Other
Please upload invoice/leasing invoice//contract

Sales receipt/invoice between you and the end consumer. NOT for product pictures - that will come on the next page.
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Sales Date*

DayMonthYear
(dd-mm-yyyy) If not yet sold (brand new), choose todays date.
Internal reference
Your own internal reference/note
Date of warranty claim*

DagMånedÅr
(dd-mm-yyyy)The date you received the warranty inquiry from your customer
Category*
Submission_date

DagMånedÅr
Date
Time Minutter

Paint / frame / fork / dropouts (Original, eBullit)
Product*
Color*
Frame number*
Please write the frame no. found on the bike
Frame construction: Type*
Frame construction: Faulty area*
Faulty Part:*
Fork: Type*
Fork: Faulty part*
Paint & Clearcoat: Faulty area*
Paint & Clearcoat: Faulty part*
Repair paint: Faulty part*
Dropouts: Name/SKU no.*
Dropouts: Version*
Find your version
Dropouts: Faulty part*
Other:*
Claim Picture*

Cancelof
Describe problem

Wheels
Due to low representation of Novatec and Alex Rims products in certain areas, we will try to solve these warranty claims.

Shimano hubs are not covered by LvH warranty - Please refer to Universal Warranty Claims Directory
Product:*
Novatec front wheel: Faulty Area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Novatec rear wheel 9/10/11speed (HG cassette body): Faulty Area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Novatec rear wheel 12speed (MS cassette body): Faulty Area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Alfine dynamo front wheel Faulty Area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Nexus 5speed DI2 rear wheel:Faulty Area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Nexus 5speed mechanical rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Nexus 7speed rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Alfine 8speed mechanical rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Alfine 8speed Di2 rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Alfine 11speed mechanical rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Alfine 11speed Di2 rear wheel: Faulty area*
Hub: Faulty part*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Rim/spoke/nipple: Faulty part*
Other:*
Claim Picture*

Cancelof
Describe problem

Lvh steering related components
Product*
LvH-Serial No.*
Please write the serial no. found on the product
Damper: Faulty Area*
Frame bracket: Faulty part*
Fork bracket: Faulty part*
Hydraulics: Faulty part*
Balljoint: Faulty part*
Straight steer clamp: Faulty part*
Headset cone: Faulty part*
Tapered Headset Black: Faulty part*
FSA Orbit XLII Headset Black: Faulty part*
Steering arm: Faulty part*
Other:*
Claim Picture*

Cancelof
Describe problem

3rd party products
Product*
Serial No.*
Please write the serial no. found on the product (If you can't find it, write XXX)
Busch & Muller Faulty part*
Abus locks: Type*
Abus locks: Faulty part*
Alu-box: Faulty area*
Box: Faulty part*
Lid: Faulty part*
Lock mechanism: Faulty part*
Attachment kit: Faulty part*
Convoy box: Faulty area*
Box faulty part:*
Lid faulty part:*
Attachment kit faulty part:*
Hinge & closure (lock) faulty part:*
Color:*
Bag pro: Type*
Color*
Bag pro: Faulty area*
Box: Faulty part*
Lock: Faulty part*
Interior: Faulty part*
Bagaboo: Bullitt Bigbox: Type*
Bullitt Bigbox: Faulty area*
Fabric: *
Fabric: Faulty part*
Other: Faulty part*
Bagaboo Roll top: Type*
Bagaboo Roll top: Faulty area*
Fabric:*
Fabric: Faulty part*
Other: Faulty part*
Dyed in the wool Cargo bag: Faulty area*
Fabric:*
Fabric: Faulty part*
Other: Faulty part*
Fahrer Akku battery cover: Faulty part*
Fahrer panel bags: Faulty Area*
Panel bags: Faulty part*
Attachments: Faulty part*
Fahrer hood: Faulty Area*
Fabric: Type*
Fabric: Faulty part*
Other: Faulty part*
Fahrer electric cap: Faulty part*
Fahrer Base deckplate: Faulty area *
Fabric: Faulty part *
Other: Faulty part *
Fahrer Bowl: Faulty area *
Fabric (tarp): Faulty part *
Other: Faulty part *
Fahrer Bullitt bar, back holder: Faulty part*
Brooks Grips: Type*
Color*
Cambium rubber grips: Faulty area*
Grip rubber: Faulty part*
Grip Cambium: Faulty part*
Clamp/end cap: Faulty part*
Sender leather grips: Faulty area*
Grip tape: Faulty part*
Inner rubber layer: Faulty part*
Clamp/end cap: Faulty part*
Brooks C17: Type*
Color:*
Brooks C17: Faulty area:*
Upper material: Faulty part*
Rubber base: Faulty part*
Rails & frame: Faulty part*
Brooks: N67: Faulty area*
Color:*
Leather: Faulty part*
Rails & frame: Faulty part*
Brooks: B17 faulty area:*
Color:*
Leather: Faulty part*
Rails & frame: Faulty part*
Schwalbe tire/tubes*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Gates: Faulty area*
Rear sprocket: Faulty part*
Belt: Faulty part*
Front belt ring: Faulty part*
Brakes TRP:*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Gear group (Shimano)*
"Other" is for questions/issues regarding Bullitt OEM assembly/spec only
Other:
Claim Picture*

Cancelof
Describe problem

Process handling

Each party desires the optimal solution in the shortest timeframe possible. What would you propose as the most ideal resolution?
What's your desired solution?*

Process handling

Each party desires the optimal solution in the shortest timeframe possible. What would you propose as the most ideal resolution?
What's your desired solution?*

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