Terms and Conditions
All samples have been quality checked before dispatch.
Samples should arrive back in the same condition as they were sent.
There may be minor signs of wear & tear however if you notice any severe damage upon receipt, please notify us immediately. Failure to do so may result in charges being issued to your account.
Any further faults or damages caused by the receiver may result in a charge being issued. This will be based on the severity of the damage. The cost of this payment is determined by the wholesale cost of the sample loaned.
Sample loans to retailers are available for a maximum 2 week loan period unless otherwise agreed.
Sample loans intended for shoots are available for a maximum loan period of 3-7 days unless otherwise agreed.
Sample loans may be called back early if required sooner for brand specific events such as campaign shoots /trade shows.
Hangers and labels should not be removed from the sample(s). If they are removed for any reason they must be re-attached before returning to the brand.
All samples must be returned on the same, branded hanger as it was sent. Any lost of damaged hangers will be billed at cost to the receiver.
Our samples may have been tried on numerous times over several months in our showroom. The fabrics and seam tension will naturally have loosened over time. If loaning for a bridal appointment, retailers should not base the fit of any brides orders taken, on the fit of the sample loaned. Any orders should be based purely on the measurements taken. Please refer to our size chart.