Email Advice Form V2

Email Advice Form

August 24
Have you looked at the national Citizens Advice website for an answer to your query? There’s lots of information there about a wide range of topics.

If you’d like us to give you advice by email please complete the form below. We will usually email you back within 3 working days (please don’t contact us another way unless it’s been over 3 days).

We are able to help you from our St Albans office if you live in the St Albans City and District Council area. If you don’t live in that area, please click here to find your local Citizens Advice.

All fields marked with * must be completed.
Your Details
Name*

First NameLast Name
Post Code*
Phone Number
Email*

Confirmation EmailEnter your Email Address
Date of Birth*

DayMonthYear
Your personal data
We will use the information you give us about yourself and your issue to help you and to improve our service. We may use it to inform our campaigns work without showing who you are.

All the information you give us will be handled sensitively and securely.

There’s more on our website about how we collect, use and store your information https://citizensadvicestalbans.org.uk/privacy-policy/

We have a complaints procedure, which you can use if you are unhappy about the help you receive from us. Details are on our website, or we can send you a leaflet if you ask us to. https://citizensadvicestalbans.org.uk/complaints-policy
You might tell us about something personal, like your health, ethnic group, religion, sexual orientation or if you belong to a trade union. If this has to do with the help we are giving you, is it okay if we use that information and keep a record of it?*

YesNo
There’s more on the national Citizens Advice website about how we collect, use and store your information. The St Albans office also has a privacy policy.

We have a complaints procedure. Details are on our website, or we can send you a leaflet if you ask us to.
Your enquiry

Please tell us what you need help with, giving as much detail as possible.
Enquiry Details *
Please tell us if you’ve done anything so far to try and deal with the problem.
Please tell us if there any important deadlines, such as a deadline for a payment or a court date.
Your Documents
Please upload any documents that may help us deal with your enquiry.

Browse Files
Please upload any documents that may help with this enquiy if applicable. Cancelof
Email Privacy

Citizens Advice St Albans and District (CASTAD) is covered by the General Data Protection Regulations (GDPR) and is a member of Citizens Advice, which electronically processes personal information.

Email is a way of making general enquiries, but it is not a secure way to send personal information. CASTAD makes every effort to ensure the security and integrity of emails in our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we have received it, CASTAD cannot ensure or guarantee the security of information when it is in transit.

CASTAD will only return information to the email address of the sender, it is the sole responsibility of the sender to secure the privacy of this message.

If you are concerned about confidentiality then please contact us by phone, or in person.
Sender
Should be Empty:

Email Advice Form

Your Details

Your personal data

Your enquiry

Your Documents