Strategic Plan Survey for Patrons

1
How often do you visit the Library?* This field is required.
1
2
3
4
5
Never
Always
2
If not often, what are the main reasons you stay away from the Library? * This field is required.
I don't know what services and resources the Library offers
I prefer to access books and other materials digitally
You don't have the resources or events that match my interests
I'm too busy and/or the Library's hours are incompatible with my schedule
I don't feel welcome at the Library
Other
3
How do you typically learn about our library services?* This field is required.
Social media
News/radio
Friends/word of mouth
Library staff
Library brochures and flyers
Signage
Walk-in (I don’t see the info anywhere)
Other
4
How safe do you feel at the Library knowing there are full-time security officers present?* This field is required.
1
2
3
4
5
Not safe at all
Very safe
5
Do you usually receive a greeting when entering the library?* This field is required.
YESNO
6
Would you like to be greeted when entering the Library?* This field is required.
YESNO
7
Do staff proactively share information about library resources with you?* This field is required.
YESNO
8
How would you rate the helpfulness of our staff?* This field is required.
1
2
3
4
5
9
What are we not offering that you need/would use? * This field is required.
Advanced technology classes (e.g.‚ coding‚ digital media production)
Additional career and job search resources (e.g.‚ resume workshops‚ networking events)
Expanded digital library (e.g.‚ more eBooks‚ eMagazines)
More community and cultural events (e.g.‚ local art exhibits‚ cultural celebrations)
More personal development workshops (e.g.‚ financial literacy‚ health and wellness)
None. You offer everything I need.
Other
10
Which of the Library's current offerings do you regularly use? * This field is required.
Book borrowing (physical or digital)
Public computers and internet access
Study and meeting rooms
Children's programs and storytimes
Adult programs
Research and reference assistance
Cultural and community events (e.g.‚ author talks‚ film screenings)
Library of Things (e.g.‚ tool lending‚ equipment borrowing)
Other
11
Are our programs offered at convenient times for you?* This field is required.
YESNO
12
If not, what times would be convenient with your schedule?* This field is required.
Weekdays after 5 PM
Weekdays in the early morning
Weekdays at lunch
Saturday mornings
Saturday afternoons
Sunday afternoons
13
Are you aware of our makerspace on the first floor called the Creation Station?* This field is required.
No
Yes‚ but I have not used it
Yes‚ and I have attended a Creation Station class
Yes‚ and I have used it for a personal project
Yes‚ and I have used it AND attended classes
14
If not, why have you not yet used the Creation Station?* This field is required.
I don't know how
I don't want to
I plan to‚ just haven't yet
It's always busy in there whenever I come to use it
The classes are offered at times when I'm unavailable
Other
15
Are you aware we lend non-traditional items through our Library of Things?* This field is required.
No
Yes‚ but I have not used it
Yes‚ and I have borrowed things
16
If not, why have you not yet used the Library of Things?* This field is required.
I haven't needed any of the items that are available
The items in the collection are irrelevant to me
When I needed something‚ it wasn't available
I find the checkout process confusing
Other
17
Do you know of a community group or organization that the library should consider partnering or collaborating with?* This field is required.
YESNO
18
If so, what is the group or organization and what could a partnership look like/involve?* This field is required.
19
What obstacles do you encounter when using the Library?* This field is required.
Difficulty accessing resources
No resources available in accessible format that you need/want
Difficulty attending programs
Insufficient accessibility inside the building
Not enough parking
I haven't encountered any obstacles when using the Library
Other
20
What ideas do you have to overcome those challenges/obstacles?
21
What other feedback do you have for us?
22
Name
First Name
Last Name
23
Email
example@example.com
24
Phone Number
Please enter a valid phone number.
Should be Empty: