Please note: this portal is for tenants living in leased Carrington properties. For homeowners with an active 1-Year Limited Builder’s Warranty, please use our dedicated Warranty Portal.

All maintenance requests must be submitted through this form to be processed. Our on-site project managers and construction personnel are unauthorized to accept requests.

Requests will be reviewed within 48-72 business hours. After review, our warranty team will contact you via email during business hours with further information. Maintenance appointments are scheduled on weekdays during business hours.

To ensure efficient service, please do not submit duplicate requests, as this can cause confusion and delays.

Emergency Maintenance Requests

In case of fire, smoke, or any life-threatening emergency, do not submit an emergency maintenance request—please contact 911 immediately.

An emergency request includes any situation that poses an immediate risk to health, safety, or the property, such as:

• Severe water leaks or flooding
• No electricity, heating, or air conditioning during extreme weather conditions
• Gas leaks
• Any other condition that could cause significant damage if not addressed promptly

For emergency requests during normal business hours, please contact our office directly at 479.459.6200.

For after-hours emergency requests: please first contact the related service provider below, then submit a maintenance request to notify our team of the situation:

• Plumbing Issues: Willy's Plumbing (479.461.2137)
• Electrical Issues: Harrison Electric (479.652.3077)
• HVAC Issues: Lowder Brothers Heat & Air (918.436.6464)

For all other non-emergency requests, please submit a maintenance request through our standard form below, and we will address it as soon as possible.

Request Requirements

• 1 concern per maintenance request: multiple concerns per request will not be reviewed
• Detailed description of the concern: broad descriptions such as "plumbing problem" do not accurately inform our team of your concern, please be descriptive so we can best assist you
• Photo(s) of the concern: multiple photos greatly assist us in gaining a complete perspective of the situation

Please note: any maintenance requests resulting from damage caused by the tenant, unauthorized pets/animals, or from the tenant's failure to provide basic care for the property may result in the forfeiture of the tenant's security deposit.

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