Current Guest Onboarding Form

Current Guest Onboarding Form

It's time to book your appointment!
This will take less than 5 Minutes!
Hey there! It's time to book your first appointment. Here I'll just get some essential information from you that will allow me to make your experience amazing. Once you get to the end, you'll see instructions on how to book your first appointment with me. Please follow the directions carefully!
First Name*
Last Name*
Email*
example@example.com
Address

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Phone Number*

Area CodePhone Number
Birthday (Month, Day)

Emergency Contact Information

First NameLast Name
Emergency Contact Phone #

Area CodePhone Number
Emergency Contact Email Address
example@example.com
Your Relation to Emergency Contact
Ex: Partner, Sibling, Parent, Child
How to you travel to your appointments*

DriveTransitBikeWalkOther
Do you currently have any Allergies, Medical Conditions or Topicals/Medications you think I should know about?*

Cancellation Policy:

48 hours’ notice is required for all cancellations. Cancellations within 48 of appointment time will result in a 50% charge of the service amount. Cancellations should be made by email to jillian@hellotohair.ca or by acessing the booking app.

If you cancel more than 2 times within a period of 2 years a non-refundable 50% deposit will be required for all future appointments scheduled.

Redo Appointment Policy:

If you ever feel like you are not completely satisfied with our service, please let us know during your appointment or within 14 days after your service has been performed. If we’re notified of your wish for an adjustment, we will consider scheduling you for an adjustment. The price of this adjustment may vary depending on our interpretation of the specific circumstances and can range from no charge to cost of product only, to full price.

Please note that this Agreement does not cover a change in the style or color from the initial request as that would be considered a whole new service in contrast to an adjustment or redo.

Saved Payment Method:
All guests' payment methods are safely and securely stored on file using my POS system. My POS system uses Square, a safe and secure POS brand. It keep user information encrypted.

Contact Consent:

The Undersigned hereby grants Jillian Petersen the irrevocable right and permission to contact them through various communication channels including, but not limited to, electronic mail (email), text messages, direct mail, and telephone calls for matters related to the services and agreements herein. This consent covers all forms of contact, both currently known and developed hereafter, ensuring continuous communication capability as technology evolves.

Salon Etiquette:
Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Confidentiality and Privacy:
Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

PLEASE READ CAREFULLY BEFORE SUBMITTING:

Once you click submit, you will be redirected to the online booking page. If the redirect does not work, check your email for the direct booking link!

Booking Instructions:

Step 1: Once you have completed this form you will be redirected to my booking site.

Step 2: Follow the prompts to book your appointment.

You will be required to put a Credit Card on file (stored securely) to book with me, however you will not be charged anything until the end of your first appointment with me, in which you can use whichever payment method most convenient for you. Please see our cancelation policy for more information on last minute cancels.

If you're unable to book an appointment that works well for you, please add yourself to the waitlist.

You'll also be receiving a couple follow up emails from me with more information on how to prepare for your appointment, so make sure to add jillian@hellotohair.ca to your contacts in your email and always check your junk mail to make sure you don't miss them!

If you have any troubles or questions, please reach out at jillian@hellotohair.ca and I'll get back to you as soon as possible.
I have read and understand the booking instructions.
I have read, understand and agree to Jillian Petersen's Policies.
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