Why we ask for two preferred methods of contact?
At this time we do not have the ability to contact referrals via text message. Therefore to to confirm the information provided in this referral and to schedule an intake, we will attempt confirmation via a phone call . Thus we ask for permission to leave a voicemail if our initial attempt to call fails.
Once a referral is received it undergos a verification review to confirm receipt of all documentation that is required for processing, if any documentaiton is missing we will attempt notification via email followed by a phone call.
Why we have "text" as an option?
We offer the "text" option, so that once a referred individual becomes established as a Harmony Mental Health, Inc. client, we can set them up in our EHR system to receive appointment text message reminders.