We are looking for a Client Success Coach full-time from 30 to 40 hours per week.

 
About Us

We are a consulting business that helps digital marketing agency owners scale beyond 100k+ p/m while cutting their time in the operations in half.

Predictable Lead Gen & Sales
- Offer & Positioning
- Lead Gen & Marketing
- Sales

Efficient Processes & Operations
- Processes, SOPs and automations
- Delegation & Project Management
- Company Documentation

A Player Team & Leadership
- Hiring, Onboarding, Training Team Members
- Team management, delegation, outsourcing, organisation
- Culture, communication & leadership

…. so that they can scale past 100k+ per month without working all day in the operations, putting out fires or working late nights and instead work more On the business.

🚀 Mission for Client Success Coach

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To own the progress, satisfaction and success of our agency clients and ensure they are signing up for long term collaboration with us in our coaching program.

⭐️ Main Success-KPI

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• Time freed up for Head Coach for department development tasks.
  
  
• Reduction of touch points for Head Coach with tasks that are not strategic.
  
  
• Satisfaction score of Clients.
  
  
• Continuation rate of Clients.
  
  
• Number of referrals and testimonials collected per month.
  
   

📋 Responsibilities 

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 Ensure Client Success and Satisfaction

• Hold clients accountable in the coaching program, ensure they show up to the group and 1:1 calls on a weekly basis.
  
  
• Work out the monthly strategy with each client for for achieving their revenue and business goals, and provide tailored steps, actions and program materials to help them succeed.
  
  
• Check in with clients regularly (weekly, if necessary daily) , holding them accountable to stick to the strategy, providing encouragement, agency knowledge, tips and feedback.
  
  
• Stay in communication with our clients, answering questions and creating a great vibe in our Client Community (Slack).
  
  
• Review, correct and give feedback on all modules and worksheets completed by clients.
  
  
• Track the entire Client Journey from Onboarding to Graduation of each client in our Centralized Client Success Tracker to make sure highest client satisfaction, support and results are guaranteed.
  
  
• Do Weekly 1:1 Support Calls with each client, and participate the group calls to be updated on the client's next steps based on feedback given on the group call.
  
  
• Own the call schedule of the clients. Be responsible that their weekly 1:1's and monthly Milestone Calls are booked.
  
  
• Do Monthly 1:1 Calls with each client, reviewing their overall progress and goals and set the new strategy for the next month.
  
  
• Ensure you are also revisiting the modules and their updates. This will serve you well as you assign them particular modules, provide feedback, answer questions and provide them with additional related resources.
  
  

Improve Program and Client Documentation

• Support the Headcoach with administrative tasks to ensure the client journey and program materials are well documented and clients get a premium experience.
  
  
• Consistently research and learn new agency topics to stay on top of the game and be able to support clients long-term.
  
  

Consistently Improve as Client Success Coach

• Continuously learn and master our regularly updated program materials to effectively teach clients
  
  
  • Consistent Improvement is a company value, make sure you keep up the drive to consistently develop yourself in the role with the support of your Head Coach.
    
    
• Attend Team Calls and be a proactive part of the Client Success Department.
  
  
  Sounds good?

Massive Development and Career Growth in the coming years - we want you to consistently grow and improve your skills!

What we offer: 

• 100% Remote: More flexibility for you. Don't waste time in traffic, more efficiency with your time daily.

• Efficient async communication

• Young, driven international team

• Continuous skill and career development Budget

• Be part of an action-taker, high-performance team & culture

•  Epic company retreats & many more benefits

We will continue growing and expanding over the next years. For this, we need experts and/or leaders who want to level up.

Is this what you're looking for? Then click Next!

Requirements - Who are we looking for?

Competencies 📈

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• Leadership: You are able to guide client towards achieving business goals, keeping them motivated and focused.
  
  
• High Standards: You expect both personal and client performance to be excellent, without settling for anything less than the best.
  
  
• Efficiency: You are able to produce significant output with minimal wasted effort.
  
  
• Excellent Organization and Planning Skills: You plan, organize, schedule in an efficient, productive manner. You also focus on key priorities and don’t get distracted.
  
  
• Structure: You love to keep track of chaos, stay calm and quickly manage to bring order to chaos.
  
  
• Massive Action: You move quickly and express strong opinions without being too harsh.
  
  
• Reliable: You live up to verbal and written agreements, and keep your word regardless of personal cost.
  
  
• Intelligence: You learn quickly. You quickly and proficiently understand and absorb new information.
  
  
• Attention to detail: You don’t let important details slip through the cracks.
  
  
• Persistence: You don't accept “no” and you don't allow yourself to be put down, you persist in asking until you get what the client needs to succeed. You keep calling the client out until they reach their highest potential. 
  
  
• Proactivity / Ownership: You act without being told what to do. You bring new ideas to the company. You act proactively and ensure that future problems are prevented in advance - not when it is too late.
  
  
• Calm under pressure: You maintain stable performance when under heavy pressure or stress.
  
  
• No Ego: No task is beneath you. Dive in, especially when addressing seemingly minor tasks.

🤝 This will be for you if…

• You have relevant experience as a Client Success Coach with focus on ensuring client results.
  
  
• You have experience working with agency owners or had an agency of your own.
  
  
• You know sales and can confidently advice agency owners on how to improve their sales process.
  
  
• You have excellent speaking and writing skills in English.
  
  
• You worked with modern tools like ClickUp, Notion, Todoist and similar before to make yourself and team collaboration more productive.
  
  
• You consider yourself a High-Performance individual. Your routines and daily habits show that.
  
  
• Personal development, learning & growth are essential to you. They are part of what you do every day.
  
  
• You are excited about being part of a company and team where growing in your professional skills as well as personal areas.
  
  
• You work in line with our values (click inside to read what they mean):
  
  
  • High Standards 💎
  • Extreme Ownership 🔱
  • Massive Action ⚡️
  • Constant Improvement 📈

Is this you? Then click Next!

So far so good.

Now we have a few more questions for you.

IF YOU USE CHAT GPT IN YOUR ANSWERS YOUR APPLICATION WILL DIRECTLY BE DELETED. 

Give us your own answers.

Send your application now by clicking on the button.

You will then be redirected to our Careers Page where you can get more info about the position, our company and us.

If you are a good fit, we will get in touch with you within the next 7 days.

We hope to meet you soon!