Thank you for your trust and support!
Our Policies/Procedures
We ask that 60% of total payment is sent through Zelle. It's due at time of booking NO Exceptions. As you request and we reserve your booking.
Second invoice automatically sent for final payment due 1 day before completing or providing services. Includes boarding,House sitting,
Drop ins, taxi, baths, Nail Clippings etc.
It may also be Paid in full at once if preferred. Message if you have any questions in submitting payment through your banking app.
Holidays and High demand Requests require a 60% non refundable booking deposit.
YOUR FRIENDLY NEIGHBORHOOD BABYSITTER/ PET SITTERS Pet Sitting or
Dog Walking Cancellation Policy -
As a pet sitter, our time is valuable, and there's a limit to how many visits you can schedule each day or within each time block. There will be times when we have to turn away clients because we're fully booked or on high demand days. When a client cancels at the last minute, it may be too late to fill their spot with another client, especially when requesting a date, weeks, months ahead of time. Then if we already turned away other clients, not charging for the cancellation means a loss for our business. Having a policy that discourages cancellations also helps us better serve our best customers by ensuring that you're only reserving space on your schedule for clients who actually intend to use your services.
INCLEMENT WEATHER CANCELLATION POLICY by us: CREDIT WILL BE USED FOR A DIFFERENT DAY TO SERVICE. OUR CANCELLATION POLICES ARE PUT IN PLACE SO THAT YFNB&S CAN SERVE OUR PET FRIENDS & PET PARENTS IN THE MOST EFFICIENT & EFFECTIVE MANNER Cancellations We appreciate you trusting our business in caring for your pet(s) and home. We understand situations may change with our arrangement. Once a booking has been confirmed, time is planned for you at that time.
Cancellation POLICY/PROCEDURES
When requesting to book all new bookings must be place on a non-refundable 60% deposit.
The deposit is counted towards the total balance and is non-refundable in the event of a cancellation.
House sitting service cancellations must be made 27 days in advance of the booking, so we have adequate time to replace the booking on our schedule with another client.
No credits will be given for visits or boarding cancelled due to a client's early return home.
Clients returning home early will be required to pay for the reserved number of visits.
Due to any liability situation that may arise only pet parent/owner is able to pick up pet(s) from boarding in our home. No exeptions.
If you cancel after booking, the amount you paid or owe is non-refundable. Thank you for understanding.
Cancellation Policy:
0-7 days' notice: 60% of the total reservation bill is due
8-15 days' notice: 40% of the total reservation bill is due
16-27 days' notice: 30% of the total reservation bill is due
28 or more days no cancellation fee
If you have cancelled daily dog walks/pet sitting, or visits with us 3 times with short notice, you will be required to prepay in full visits and they will be non-refundable in the event of cancellations or last minute plan changes. Please plan accordingly before requesting to book.
We consider the following to be our major annual holidays: New Years Day, New Years Eve, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas, and Christmas Eve Day.
There is a surcharge of $5 per service rendered for these dates. A $5 surcharge will apply for all same day
Service requests/summer high demands.
0-6 days' notice: 100% of the reservation bill is due.
7-9 days' notice: 50% of the reservation bill is due.
Holiday Deposits During peak Holiday times, clients will need to provide a 60% deposit,holds the reservation & nonrefundable in the event of cancellation. No exemptions. Policy followed.
YFNB&P LLC reserves the right to change or modify this policy.
NO REFUNDS. PLEASE PLAN ACCORDINGLY TO AVOID CANCELLATION FEES
CONCERNS YOU SHOULD KNOW ABOUT EVERY OTHER DAY PET SITTING WE DO NOT ACCEPT EVERY OTHER DAY PET SITTING RESERVATIONS. ALL PET SITTING SERVICES MUST BE SCHEDULED AT LEAST 1X PER DAY, IN CONSECUTIVE DAYS IN A ROW, AT LEAST ONE DAY AFTER YOUR DEPARTURE TO ONE DAY BEFORE YOUR ARRIVAL DATE. THIS ASSURES US THAT IF YOUR PET ENDS UP STUCK BEHIND A DRYER OR OTHER LOCATION, BECOMES ILL, OR THE HOME AIR CONDITIONER BREAKS IN THE SUMMER, THEY CAN BE ASSISTED IN A REASONABLE AMOUNT OF TIME. WEEKEND IN-HOME OVERNIGHTS SHALL YOU NEED OVERNIGHTS ON WEEKEND DAYS, TWO CONSECUTIVE NIGHTS MUST BE BOOKED (FRIDAY-SUNDAY). THIS IS DUE TO THE HIGH DEMAND OF WEEKEND OVERNIGHTS. THEREFORE, WE DO NOT ACCEPT ONLY ONE (1)
OVERNIGHT BOOKINGS ON WEEKENDS. INFECTIOUS OR CONTAGIOUS DISEASE OR ILLNESS WE DO NOT CARE FOR ANIMALS WITH INFECTIOUS OR CONTAGIOUS DISEASES OR ILLNESSES. EVEN IF THE ANIMAL IS QUARANTINED AWAY FROM OTHER ANIMALS IN THE HOUSE. REASON BEING THAT WE VISIT MULTIPLE HOUSES EACH DAY AND CANNOT RISK SPREADING THE ILLNESS NOT ONLY TO OUR PET SITTERS, BUT ALSO TO OUR OTHER CLIENTS' ANIMALS. PLEASE NOTIFY FNB&PS OF ANY CONTAGIOUS ILLNESSES PRIOR TO ARRIVING TO YOUR HOME. CANCELLATION POLICY FOR RECURRING DOG WALKING CLIENTS PET SERVICES CANCELED WITH LESS THAN 12 HOURS' NOTICE WILL NOT BE REFUNDED. IF CANCELLATION IS DUE TO CLIENT ILLNESS, PET SITTERS WILL NOT CARE FOR THE ANIMALS WHILE CLIENT IS HOME SO AS NOT TO BECOME INFECTED. CANCELLATION POLICY STILL APPLIES. WINTER WEATHER POLICY FOR DOG WALKING DUE TO SAFETY CONCERNS FOR THE PET CARETAKER AND PETS, WE DO NOT WALK DOGS BELOW O DEGREES F. HEALTHY MEDIUM TO LARGE DOGS WILL BE WALKED FOR 30
MINUTES IF THE TEMPERATURE IS ABOVE 20 DEGREES F. SMALLER DOGS WILL BE LIMITED TO 15 OR 20 MINUTES IF TEMPERATURES ARE BETWEEN 20 TO 32 DEGREES F. SHALL WE NEED TO MAKE THE DOG WALK SHORTER DUE TO COLD AND DANGEROUS TEMPERATURES; WE WILL PROVIDE INDOOR PLAY TIME. THIS IS TO ENSURE YOUR PET STAYS SAFE AND COMFORTABLE DURING HARSH WINTER DAYS. We have the right to refuse service to anyone disrespect in our family staff.
*NO WALKS ON SEVERE HEAT ADVISORY WARNINGS. ALL WALKS WILL BE DONE EARLY MORNING OR LATE EVENINGS WHEN SUN GOES DOWN AND OR WEATHER PERMITTING.