Equipment Warranty Claim

MANUFACTURER DEFECT (WARRANTY CLAIM)
If you think that you may have received a defective product, please follow the steps below for your replacement or refund. 

1. We will begin the investigation process upon the completion of this submission. You must take photos and attach it to speed up the process.
2. Please note we do not make decisions for the granting of any warranty claims. All decisions made are subject to the Brand’s authorized distributor or the manufacturer themselves.
3. The photos will be submitted to brand distributor/manufacture for preliminary assessment & if requested we will forward the equipment to the respective distributors or manufacturer for further investigation.
4. When we have been advised that a manufacturer defect is found and the warranty claim is successful, we will send you a replacement immediately.
    

Terms and Conditions for Warranty Claim (Racquet)

• Claims must be made within 3 months from the date you receive the product. 
• DO NOT cut/remove the strings. Strings cut/removed from the frame may not be processed.
• Paint chips and/or cosmetic damages do not qualify for warranty claims
• Damages as a result of clashing of rackets or hitting the floor are not eligible for warranty claim.
• Stringing the racquet exceeding its recommended tension may fail the warranty claim process.
• Successful warranty claims for discontinued or Limited Edition racquets that are no longer available will be replaced with similar product with equivalent trade value.

Terms and Conditions for Warranty Claim (Shoes)

• Claims must be made within 3 months from the date you receive the product.
• If shoes are used and you feel they are not "comfortable" without any quality issues, the shoes cannot be exchanged/ refunded, "personal feeling" is not eligible for warranty claim.
• Successful warranty claims for discontinued or Limited Edition badminton shoes that are no longer available will be replaced with similar product with equivalent trade value.
  ​