Retreat Cancellation, Payment and Refund Policies
Cancellation due to external circumstances:
If we are forced to postpone or cancel your retreat due to a significant event that makes it infeasible to operate the retreat as planned (including, but not limited to, natural disasters, manmade disasters, COVID-19, other diseases/pandemics, travel restrictions, etc.) Metta Yoga will make every effort to refund any balance of payments made.
In some circumstances, we will have incurred non-refundable costs from our venues, tour and travel providers. In those cases, we will offer credit towards a future retreat that is the equivalent value of the credit that we receive from these providers. Credit must be used within 12 months of the trip cancellation.
Metta Yoga is not responsible for airline tickets, insurance coverage, non-refundable hotel reservations or any other travel related goods and services purchased directly by passengers.
Cancellation due to too few participants:
Fortunately, we have never had to cancel a retreat due to too few participants. However, in the unlikely event that we do cancel a retreat due to low attendance, we will refund you all deposits and any payments made.
Participant Cancellation:
If you cancel your participation in a retreat for any reason, the cancellation policy below will apply, with no exceptions.
There will be no refunds or discounts for:
- Arriving late
- Leaving early
- Flight cancellations
- Travel Delays
- Illness
We know life happens and we wish we could compensate our travelers for unforeseen circumstances, but please understand that we have costs incurred when reserving retreat centers and booking private tours. We have designed our cancellation policy to be as compassionate as possible in case your plans change, but to protect yourself, we strongly encourage you to purchase travel insurance (see below for suggestions).
Cancellation Schedule:
To officially cancel, you must send an email stating that you wish to do so to mila@mettayoga.studio. Deposits are non-refundable; however, unless otherwise indicated in the retreat’s description/details, travelers who cancel 90+ days prior to the retreat start date may apply $500 towards another retreat occurring within 12 months of their originally scheduled trip.
If subsequent payments have been made, and unless otherwise indicated in the retreat’s description/details, travelers who cancel 90+ days in advance will receive the $500. credit towards another retreat occurring within 12 months of the original retreat start date and a refund of 50% of the additional payment(s).
At 90 days prior to the retreat start date, there are no refunds or credits. However, if you wish to gift your reservation to another traveler, you may do so by providing us with their information (name, email address and phone number) at the time of your cancellation.
Changes to Travel:
We will make every effort to operate all retreats as advertised. We reserve the right to alter or cancel the retreat or make reasonable substitutions as deemed necessary. In the event of cancellation, our liability, if any, shall be limited to and liquidated by refund or credit to each prospective participant.
Payment Information:
Deposit: Unless otherwise indicated in your retreat invitation email, $650.00 reserves your spot.
Subsequent Payments: the payment schedule for each retreat varies and often depends upon our agreement with the venue. Metta Yoga will provide a specific payment schedule for each retreat. Payment is due on or before the dates provided. If payment is not received by the due date, the traveler will incur a late fee of $50.00, plus 5% of the outstanding balance. If the payment is not received within 30 days of the due date, the traveler forfeits his/her reservation with no refund.
Travel Insurance
We strongly recommend travel insurance so that you are covered if an emergency prevents you from arriving at the retreat on the start date. We do not offer any refunds for any reason, as we are liable to our vendors for full payment, whether or not you attend the retreat. For travel insurance, you can check with your credit card company, your insurance company, or use a website such as https://www.squaremouth.com to find the insurance that is right for you.
Right To Amend
You can review the most current version of these terms at any time. Metta Yoga reserves the right, at our sole discretion, to update any part of these terms by posting revisions to our website. Please check the website periodically for changes. Your continued use of the site or service following the posting of any updates to these terms constitutes acceptance of those changes.
Revised January 2024