Customer Survey
How often do you visit the Library?
Please Select
Frequently (1 or more times a week)
Occasionally (1 to 3 times a month)
Rarely (4 or less times a year)
Never
What are the top three reasons you visit the Library?
Find a book or magazine
Find video, DVD, CD, etc.
Do research
Local history/genealogy
Personal/recreational
Get help with assignment
Use Wi-Fi
Use computers in the Library
Use printer/photocopier/fax/scanning equipment in the Library
Use meeting spaces
Get a document notarized
Use Makerspace
Class instruction
Attend a program
Other
Which locations do you typically use?
Main Library
LPCPL Exchange
Coolspring Branch
Fish Lake Branch
Hanna Branch
Kingsford Heights Branch
Rolling Prairie Branch
Union Mills Branch
Doorstep Delivery
Mobile Library
Mobile Classroom
Online
Please indicate your level of satisfaction concerning customer service by rating the following statements:
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Library staff treat me fairly and without discrimination.
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff are interested in me and my needs.
Library staff are knowledgeable.
Library staff provides quality service.
Library staff responds in a timely manner.
Library staff are easy to find and approach.
Please indicate your level of satisfaction concerning hours of operation by rating the following statements:
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Library locations are open when I need them.
Library locations have adequate morning hours.
Library locations have adequate evening hours.
Library locations have adequate weekend hours.
Please indicate your level of satisfaction concerning the facilities by rating the following statements:
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Computers and electronic equipment are accessible in the library.
Printing and photocopying services are adequate.
The library's collection meets my needs.
Meeting spaces are adequate.
Library staff keeps me informed about new services and collections.
Library space is adequate.
Please indicate your level of satisfaction concerning the resources by rating the following statements:
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Recommendations for new or different resources are listened to by the library staff.
I find that there are always resources available that am interested in.
I usually ask the library staff for assistance.
I usually find the resources I need.
Policies and procedures related to borrowing resources are clearly stated.
Resources are easy to find.
Resources are current and relevant.
Is there anything else you would like to share about Library services and facilities?
How often do you attend library programs or sponsored events?
Please Select
Frequently (1 or more times a week)
Occasionally (1 to 3 times a month)
Rarely (4 or less times a year)
Never
What types of Library programs/events do you typically attend?
Book Discussions
Author Visits
Equipment Trainings
Maker/Hobby Classes
Health/Wellness Classes
Local History/Genealogy
STEAM (Science, Technology, Engineering, Art, Math)
Technology Classes
Performances
Community Events
Storytime
Other
Please indicate your level of satisfaction concerning programs/events by rating the following statements:
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Library programs meet my needs.
Program topics are of interest to me.
Programs are offered at times I am able to attend.
Programs promote literacy/reading.
Programs encourage lifelong learning.
Programs are fun and engaging.
Programs are accessible in the library.
Is there anything else you would like to share about Library programs and events?
Name (optional)
First Name
Last Name
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