Refund/Exchange Form

Refund/Exchange Form

Please complete the form below to initiate a refund or exchange within 30 days of your purchase. Unfortunately, if your 30-day window has closed, we are unable to offer you a refund or exchange. Exceptions may apply, refer to our refund policy for further details.
Eligibility Criteria for a Refund:
1. Your item(s) is/are unopend, unused, and in the same condition that you received it/them.
2. Your item(s) is/are in the original packaging.
3. You have a receipt or proof of purchase available.
4. We do not refund shipping costs.
5. You are responsible for getting the puzzle back to us at your expense. Once we receive it, we will inspect it and issue a refund accordingly.
Eligibility Criteria for Exchanges:
1. Exchanges or store credit are offered only for defective or damaged items. All other requests are subject to our discretion and require proof of purchase.
2. Puzzles that have been assembled or otherwise used are not eligible for exchange or credit.
Please note: StumpCraft cannot offer refunds or exchanges for puzzles purchased from our authorized resellers. These must be returned directly to the place of purchase.

Refer to our Refund Policy for further details.
By selecting "Yes" below, you confirm that you have read and understood the information pertaining to refunds and exchanges provided above and within our refund policy.*

Yes.No.
Order #:
Please provide the order number associated with the puzzle.
Don't have an order number? Tell us why.
Order Date:

MonthDayYear
Date
Name*

First NameLast Name
Email*
example@example.com

Item(s) to Refund/Exchange:*

	Item Name	Quantity	Reason for Exchange/Refund	Desired Action (Refund/Exchange)
Item #1
Item #2
Item #3

If requesting an exchange, list the replacement item(s) below:*

	Item Name	Size/Variant (if applicable)	Quantity
Item #1
Item #2
Item #3

Refund/Exchange Reason:*

Damaged or defective item(s).Received the wrong item(s).Changed my mind.Other, please elaborate.
If you selected "other", please briefly explain below:
Should be Empty: