🐾💙🧡 Your Friendly Neighborhood Babysitter & Pet Sitters LLC 🧡💙🐾
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📋 CLIENT SERVICE AGREEMENT, BOOKING, PAYMENT & CANCELLATION CONTRACT
Thank you for choosing Your Friendly Neighborhood Babysitter & Pet Sitters LLC. Please carefully review this legally binding agreement prior to booking services.
By requesting services, submitting payment, signing forms/waivers, completing intake forms, or using our services, you acknowledge that you have read, understood, and agreed to ALL terms outlined below.
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📌 PAYMENT INFORMATION — ZELLE ONLY
ALL payments must be submitted through Zelle ONLY to:
📧 Springfriendlysitters2@gmail.com
(Under Jonathan/Karina ONLY)
🚫 Our business phone number is NOT linked to Zelle
🚫 No other payment methods are accepted
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💳 BOOKING, PAYMENT & DEPOSIT POLICY
A 70% NON-REFUNDABLE & NON-TRANSFERABLE deposit is required immediately upon booking request/confirmation — NO EXCEPTIONS.
✔ Deposit/payment is due SAME DAY as your request is automatically approved.
✔ Remaining balance is automatically invoiced
✔ Final payment is due 1 day prior to service start date
✔ Full payment may be made upfront if preferred
Applies to ALL services:
• Boarding
• House Sitting
• Drop-Ins
• Doggy Daycare
• Taxi Services
• Baths & Nail Clippings
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📅 RESERVATIONS & LIMITED AVAILABILITY
Reservations are confirmed immediately upon submission through our forms, Walkies app, inbox, or direct communication.
Because we operate on a limited, appointment-only schedule:
• Dates are held specifically for your pet(s)
• Availability is removed for other clients
• We may decline or turn away other booking requests once dates are reserved
• Staffing, scheduling, and availability are arranged specifically around your reservation
Failure to submit payment does NOT automatically cancel your reservation or release balances owed under this agreement.
Late fees may apply for unpaid balances:
• $3 per day for unpaid deposits or overdue invoices
Failure to pay may result in:
• Cancellation of future bookings
• Collections/recovery efforts
• Requirement of 100% prepayment for future reservations
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❗ CANCELLATION POLICY — ALL SERVICES
🚫 ALL PAYMENTS ARE NON-REFUNDABLE
🚫 NO CREDITS
🚫 NO TRANSFERS
🚫 NO EXCEPTIONS
This policy applies regardless of reason, including:
• Personal or family emergencies
• Travel changes
• Illness (pet or owner)
• Schedule conflicts
• Flight delays/cancellations
• Finding alternative care after booking
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❌ STANDARD CANCELLATION PAYMENT SCHEDULE
Because reservations block limited availability and may prevent us from accepting other clients, the following cancellation policy applies to ALL reservations and services.
📌 Cancellations MORE than 14 days prior to service:
• 70% deposit/payment remains NON-REFUNDABLE & NON-TRANSFERABLE
📌 Cancellations within 7–14 days prior to service:
• 80% of the reservation total remains due and payable
• All payments remain NON-REFUNDABLE & NON-TRANSFERABLE
📌 Cancellations within 0–6 days prior to service:
• 100% of the reservation total remains due and payable
• All payments remain NON-REFUNDABLE & NON-TRANSFERABLE
📌 Same-day cancellations, last-minute cancellations, shortened stays, early returns, or no-shows:
• 100% of the reservation total remains due immediately
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❗ LONG-TERM, EXTENDED, HOLIDAY & HIGH-DEMAND RESERVATIONS
Long-term, extended, holiday, peak-season, and high-demand reservations block significant availability and may prevent us from accepting other clients.
Because staffing, scheduling, and availability are arranged specifically around these reservations, stricter cancellation terms apply.
📌 For ALL long-term, extended, holiday, peak-season, and high-demand reservations:
• Cancellations MORE than 14 days prior to service:
➡️ 60% deposit/payment remains NON-REFUNDABLE & NON-TRANSFERABLE
• Cancellations within 7–14 days prior to service:
➡️ 100% of the reservation total remains due and payable
• Cancellations within 0–6 days prior to service:
➡️ 100% of the reservation total remains due and payable
📌 Same-day cancellations, no-shows, shortened stays, early returns, or last-minute cancellations:
➡️ 100% of the reservation total remains due immediately
🚫 NO refunds
🚫 NO credits
🚫 NO transfers
🚫 NO exceptions
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🚫 NO REFUNDS • NO CREDITS • NO TRANSFERS
No refunds, credits, discounts, or rescheduling credits will be issued for:
• Early pick-ups or returns
• Unused boarding days
• Unused drop-ins
• Unused daycare days
• Unused overnight stays
• Schedule changes
• Shortened stays
• Pets refusing to stay
• Travel changes or delays
• Holiday or peak-season reservations
• Same-day cancellations
• Last-minute cancellations
• No-shows
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🔁 BOOKING CHANGES
• Must be requested at least 24+ hours in advance
• Changes are NOT guaranteed
• If unavailable, the original reservation remains active
• NO refunds or credits will be issued
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⚠️ HIGH-DEMAND & HOLIDAY BOOKINGS
✔ Same policies apply at ALL times
✔ NO exceptions for:
• Holidays
• Summer
• Peak seasons
• Last-minute bookings
• High-demand reservations
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🐶 SERVICE REQUIREMENTS & SAFETY POLICIES
📌 DAILY VISIT REQUIREMENT
• No every-other-day visits
• Visits must occur at least once daily
• Visits must be consecutive
• We do NOT conduct visits when another pet sitter, family member, guest, maintenance worker, or other individual is entering the home during scheduled services unless previously disclosed and approved
📌 WEEKEND OVERNIGHT POLICY
• Minimum of 2 consecutive nights required (Friday–Sunday)
📌 HEALTH POLICY
• No services provided for contagious or infectious illnesses
• Illnesses must be disclosed prior to service
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🌡️ WEATHER POLICY
• No walks during severe heat advisories or unsafe weather
• Walks may be adjusted to early morning or evening hours
• Indoor enrichment/play may be provided when necessary for safety
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🚫 RIGHT TO REFUSE OR DISCONTINUE SERVICE
We reserve the right to refuse, cancel, or discontinue services due to:
• Aggressive or unsafe pet behavior
• Lack of disclosure
• Unsafe home conditions
• Non-payment
• Repeated policy violations
• Disrespectful, threatening, or harmful behavior toward our staff or family
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🔁 REPEATED CANCELLATIONS
Clients with repeated cancellations may be required to:
• Pay 100% upfront for future reservations
• Accept stricter booking requirements
• Accept all future bookings as NON-REFUNDABLE
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📌 CLIENT RESPONSIBILITY & LIABILITY
Clients accept full responsibility for:
• Their pet(s)
• Their home/property
• Any risks involving illness, injury, escape, damage, pregnancy, or death
• Any damages or veterinary costs caused by their pet(s)
Clients confirm:
• Pet(s) are current on required vaccinations
• All medical, behavioral, aggression, anxiety, escape-risk, and safety concerns have been fully disclosed
Failure to disclose information may result in:
• Immediate termination of services WITHOUT refund
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📸 PHOTO & MEDIA RELEASE
Clients grant permission for photos/videos of their pet(s) to be used for:
• Updates
• Social media
• Promotional/marketing purposes
Unless otherwise requested in writing.
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⚖️ LEGAL AGREEMENT
By booking services, clients agree:
• NOT to initiate chargebacks
• To accept responsibility for collection/recovery costs
• That disputes shall be resolved through binding arbitration within the State of Texas
• To waive rights to court proceedings and jury trials where permitted by law
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✅ CLIENT ACKNOWLEDGMENT
By submitting payment, signing forms/waivers, completing intake forms, using services, or electronically agreeing to this contract, you confirm that:
✔ You are at least 18 years old
✔ You are legally authorized to enter this agreement
✔ You understand and agree to ALL policies outlined above
📌 Your electronic signature, submitted forms, date, timestamp, IP address, payment submission, and booking request constitute a legally binding agreement.
CONCERNS YOU SHOULD KNOW ABOUT EVERY OTHER DAY PET SITTING WE DO NOT ACCEPT EVERY OTHER DAY PET SITTING RESERVATIONS. ALL PET SITTING SERVICES MUST BE SCHEDULED AT LEAST 1X PER DAY, IN CONSECUTIVE DAYS IN A ROW, AT LEAST ONE DAY AFTER YOUR DEPARTURE TO ONE DAY BEFORE YOUR ARRIVAL DATE. THIS ASSURES US THAT IF YOUR PET ENDS UP STUCK BEHIND A DRYER OR OTHER LOCATION, BECOMES ILL, OR THE HOME AIR CONDITIONER BREAKS IN THE SUMMER, THEY CAN BE ASSISTED IN A REASONABLE AMOUNT OF TIME. WEEKEND IN-HOME OVERNIGHTS SHALL YOU NEED OVERNIGHTS ON WEEKEND DAYS, TWO CONSECUTIVE NIGHTS MUST BE BOOKED (FRIDAY-SUNDAY). THIS IS DUE TO THE HIGH DEMAND OF WEEKEND OVERNIGHTS. THEREFORE, WE DO NOT ACCEPT ONLY ONE (1)
OVERNIGHT BOOKINGS ON WEEKENDS. INFECTIOUS OR CONTAGIOUS DISEASE OR ILLNESS WE DO NOT CARE FOR ANIMALS WITH INFECTIOUS OR CONTAGIOUS DISEASES OR ILLNESSES. EVEN IF THE ANIMAL IS QUARANTINED AWAY FROM OTHER ANIMALS IN THE HOUSE. REASON BEING THAT WE VISIT MULTIPLE HOUSES EACH DAY AND CANNOT RISK SPREADING THE ILLNESS NOT ONLY TO OUR PET SITTERS, BUT ALSO TO OUR OTHER CLIENTS' ANIMALS. PLEASE NOTIFY FNB&PS OF ANY CONTAGIOUS ILLNESSES PRIOR TO ARRIVING TO YOUR HOME. CANCELLATION POLICY FOR RECURRING DOG WALKING CLIENTS PET SERVICES CANCELED WITH LESS THAN 12 HOURS' NOTICE WILL NOT BE REFUNDED. IF CANCELLATION IS DUE TO CLIENT ILLNESS, PET SITTERS WILL NOT CARE FOR THE ANIMALS WHILE CLIENT IS HOME SO AS NOT TO BECOME INFECTED. CANCELLATION POLICY STILL APPLIES. WINTER WEATHER POLICY FOR DOG WALKING DUE TO SAFETY CONCERNS FOR THE PET CARETAKER AND PETS, WE DO NOT WALK DOGS BELOW O DEGREES F. HEALTHY MEDIUM TO LARGE DOGS WILL BE WALKED FOR 30
MINUTES IF THE TEMPERATURE IS ABOVE 20 DEGREES F. SMALLER DOGS WILL BE LIMITED TO 15 OR 20 MINUTES IF TEMPERATURES ARE BETWEEN 20 TO 32 DEGREES F. SHALL WE NEED TO MAKE THE DOG WALK SHORTER DUE TO COLD AND DANGEROUS TEMPERATURES; WE WILL PROVIDE INDOOR PLAY TIME. THIS IS TO ENSURE YOUR PET STAYS SAFE AND COMFORTABLE DURING HARSH WINTER DAYS. We have the right to refuse service to anyone disrespect in our family staff.
*NO WALKS ON SEVERE HEAT ADVISORY WARNINGS. ALL WALKS WILL BE DONE EARLY MORNING OR LATE EVENINGS WHEN SUN GOES DOWN AND OR WEATHER PERMITTING.
WAIVER, RELEASE OF LIABILITY & PET CARE AGREEMENT
Your Friendly Neighborhood Babysitter & Pet Sitters LLC
(“Company”)
This Waiver, Release of Liability, and Pet Care Agreement (“Agreement”) is entered into by and between Your Friendly Neighborhood Babysitter & Pet Sitters LLC and the undersigned Pet Owner (“Owner”).
By signing this Agreement, the Owner acknowledges and agrees to the following terms and conditions under the laws of the State of Texas.
1. ASSUMPTION OF RISK
Owner understands and acknowledges that pet care services, including but not limited to boarding, pet sitting, drop-in visits, daycare, transportation, and overnight care, involve inherent risks that may result in injury, illness, stress, escape, theft, pregnancy, property damage, or death to pets.
Owner voluntarily assumes all risks associated with participation in services provided by the Company, including risks that may arise despite reasonable care and supervision.
2. RELEASE OF LIABILITY
To the fullest extent permitted under Texas law, Owner hereby releases, waives, discharges, and agrees to hold harmless Your Friendly Neighborhood Babysitter & Pet Sitters LLC, including its owners, employees, contractors, volunteers, family members, representatives, and affiliates (“Released Parties”), from any and all claims, demands, causes of action, damages, liabilities, losses, costs, or expenses arising out of or related to:
Injury, illness, disease, stress, behavioral changes, pregnancy, or death of Owner’s pet(s);
Escape, disappearance, theft, or loss of Owner’s pet(s);
Damage to Owner’s home, yard, gates, doors, flooring, furniture, personal property, or belongings;
Injuries or damages caused by Owner’s pet(s) to persons, animals, or property;
Interactions between pets in a multi-pet environment;
Accidental ingestion, chewing, scratching, puncture wounds, or other pet-related damages;
Delays caused by weather, emergencies, traffic, power outages, acts of God, or unforeseen events.
Owner understands that no environment involving animals can ever be guaranteed risk-free.
3. NO WAIVER OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT
Nothing in this Agreement shall waive or release claims arising from gross negligence, reckless conduct, fraud, or intentional misconduct by the Company where prohibited by Texas law.
4. PET HEALTH & DISCLOSURE REQUIREMENTS
Owner certifies and agrees that:
All pets are current on required vaccinations, including rabies and any vaccinations required by the Company;
Owner has fully disclosed all known medical conditions, medications, injuries, behavioral concerns, aggression, bite history, anxiety, escape tendencies, destructive behaviors, contagious illnesses, and reproductive status;
Failure to disclose material information may result in immediate termination of services without refund.
Owner accepts full responsibility for any damages, injuries, veterinary costs, or claims resulting from undisclosed conditions or behaviors.
5. EMERGENCY VETERINARY CARE
If the Company reasonably believes emergency veterinary treatment is necessary, Owner authorizes the Company to seek veterinary care for the pet(s).
Owner agrees to be fully responsible for:
All veterinary expenses;
Transportation costs;
Emergency medical treatment;
Related fees incurred on behalf of the pet(s).
The Company will make reasonable efforts to contact Owner prior to obtaining treatment when practical.
6. PROPERTY ACCESS & SECURITY
Owner acknowledges that pet care services may require access to the Owner’s home or property.
Owner agrees that the Company shall not be liable for:
Loss, theft, or damage to property unless directly caused by proven gross negligence or intentional misconduct;
Escapes caused by faulty gates, doors, fencing, latches, or undisclosed hazards;
Acts of third parties, intruders, or other animals.
Owner is responsible for ensuring the property is safe and secure.
7. MULTI-PERSON HOUSEHOLD & FAMILY OPERATED BUSINESS
Owner understands and agrees that services may be performed by different members of the Company’s team, including adult household members, employees, assistants, or supervised teens assisting the family-operated business.
Owner acknowledges that pets may interact with different caregivers during the booking period.
8. LIMITATION OF LIABILITY
To the maximum extent permitted by Texas law, any liability of the Company shall be limited to the total amount paid by Owner for the specific service giving rise to the claim.
Under no circumstances shall the Company be liable for indirect, incidental, consequential, special, or punitive damages.
9. INDEMNIFICATION
Owner agrees to defend, indemnify, and hold harmless the Released Parties from any claims, damages, liabilities, costs, or attorney’s fees arising out of:
Owner’s pet(s)’ behavior or actions;
Injuries caused by Owner’s pet(s);
Undisclosed medical or behavioral conditions;
Breach of this Agreement by Owner.
10. MEDIATION & DISPUTE RESOLUTION
In the event of a dispute, the parties agree to first attempt to resolve the matter through good-faith mediation in the State of Texas before filing legal action.
If legal action is necessary, venue shall be proper exclusively in the county and state where the Company primarily operates.
11. DEFAMATION & FALSE CLAIMS
Owner agrees not to knowingly publish false, misleading, or defamatory statements regarding the Company or its representatives.
The Company reserves the right to terminate services and pursue legal remedies for knowingly false statements or fraudulent claims.
Nothing in this section is intended to restrict lawful consumer reviews or rights protected under applicable law.
12. ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions or understandings regarding liability and pet care services.
If any provision is found unenforceable, the remaining provisions shall remain in full force and effect.
ACKNOWLEDGMENT & SIGNATURE
BY SIGNING BELOW, I ACKNOWLEDGE THAT:
I have carefully read and fully understand this Agreement;
I understand that I am waiving certain legal rights;
I voluntarily agree to all terms and conditions;
I am at least 18 years old and legally competent to sign this Agreement;
I understand this Agreement is legally binding under Texas law.
Pet Owner Information
Owner Name: _______________________________________
Pet Name(s): _______________________________________
Phone Number: _____________________________________
Email: _____________________________________________
Address: ___________________________________________
Signature
Owner Signature: ___________________________________
Date: ______________________________________________
Company Representative
Your Friendly Neighborhood Babysitter & Pet Sitters LLC
Representative Name: _______________________________
Signature: _________________________________________
Date: ___________________________________