TUNL Insurance Claim Form

1
Agent assisting with claim* This field is required.
Please Select
Please Select
Saarah
Liyabona
Nadine
Storm
Maxine
Freya
Kaleb
Cayla
Bronwyn
2
What is your business name?* This field is required.Please let us know what your business name is.
3
Email* This field is required.
example@example.com
4
Reason for claim* This field is required.
Please Select
Please Select
Damage
Loss
Theft
5
Package Receivers Name:* This field is required.Enter the receivers name below
6
Description of Item* This field is required.
7
Shipment Creation date:* This field is required.Please select the date which you had created the shipment
Date
Year
Month
Day
8
Tracking number:* This field is required.Please enter the shipment tracking number below
9
Email or WhatsApp message from your customer that indicates they have not received the parcel or that the parcel is damaged* This field is required.Important to attach an image reaching out to you. Please ensure that the customers name is visible.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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10
Invoice (with Buyer (your customer) and Seller (you) listed Shown)* This field is required.NOTE: This is NOT the commercial invoice generated on our platform and this is NOT your TUNL invoice . Please ensure that it is the invoice you had initially invoiced the customer visibly showing both you and the buyer.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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11
Shippers Resolution - POP you refunded the customer or a screenshot of the tracking number replacing the item * This field is required.Please share proof of payment that you refunded your customer or a screenshot of the new tracking number replacing the lost/damaged item
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Select files to upload
Max. file size: 10.6MB
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12
Additional evidence for damage or theft claim.1) For Damage, please include images clearly showing damage to product and internal and external images of packaging. 2) For Theft, please include one of the following: Police report, Security Footage or Carrier letter.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
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Should be Empty: