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Shipping Protection Insurance Claim Form
Hi there, please fill out and submit this form. Please provide the CORRECT documents being asked to support the claim as this will result in a successful claim with no delays
15
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1
Agent assisting with claim
*
This field is required.
Please Select
Saarah
Liyabona
Nadine
Storm
Maxine
Freya
Kaleb
Cayla
Bronwyn
Please Select
Please Select
Saarah
Liyabona
Nadine
Storm
Maxine
Freya
Kaleb
Cayla
Bronwyn
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2
What is your business name?
*
This field is required.
Please let us know what your business name is.
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3
Email
*
This field is required.
example@example.com
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4
Reason for claim
*
This field is required.
Please Select
Damage
Loss
Theft
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Please Select
Damage
Loss
Theft
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5
Tracking number:
*
This field is required.
Please enter the shipment tracking number below
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6
Package Receivers Name:
*
This field is required.
Enter the receivers name below
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7
Description of Items/Contents
*
This field is required.
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8
Detailed Description of what happened to your shipment
*
This field is required.
Please describe what happened to your shipment and the reason for your claim
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9
How was your shipment packaged?
*
This field is required.
Please Select
Box
Box (Double Boxed)
Flyer Bag
Envelope
Wooden Crate
Tube
Please Select
Please Select
Box
Box (Double Boxed)
Flyer Bag
Envelope
Wooden Crate
Tube
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10
Shipment Creation date:
*
This field is required.
Please select the date which you had created the shipment
-
Date
Year
Month
Day
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11
Email or WhatsApp message from your customer that indicates they have not received the parcel or that the parcel is damaged
*
This field is required.
Important to attach an image reaching out to you. Please ensure that the customers name is visible.
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Max. file size
: 10.6MB
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12
Invoice with Buyer (your customer) and Seller (you) listed
*
This field is required.
NOTE: This is NOT the commercial invoice generated on our platform and this is NOT your TUNL invoice . Please ensure that it is the invoice you had initially invoiced the customer visibly showing both you and the buyer.
Drag and drop files here
Select files to upload
Max. file size
: 10.6MB
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13
Shipper's Resolution – Have you refunded your customer or sent a replacement? Please provide details and explain how you resolved this with your customer.
*
This field is required.
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14
Shippers Resolution - Upload proof - POP you refunded the customer or a screenshot of the tracking number replacing the item
Please share proof of payment that you refunded your customer or a screenshot of the new tracking number replacing the lost/damaged item
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Max. file size
: 10.6MB
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15
Additional evidence for damage or theft claim.
1) For Damage, please include images clearly showing damage to product and internal and external images of packaging. 2) For Theft, please include one of the following: Police report, Security Footage or Carrier letter.
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Max. file size
: 10.6MB
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