Quick Pointers (see full T&Cs before submitting):
Minimum booking: Please note that our services are subject to a minimum booking duration of 3 hours per engagement, regardless of actual duration utilised.
Submission does not guarantee acceptance: A request for quotation is not acceptance. Acceptance occurs only when we issue a Quotation and the Client signs it. Coverage always depends on personnel/logistics availability and REDSTAFF’s safety assessment.
Risk-led Staffing & Scope: We assess your event’s risk profile and set staffing/skill-mix/equipment accordingly; this may differ from your request. Personnel work within competency—first aiders aren’t substitutes for EMTs/paramedics/nurses.
Consultation may be required for higher-risk/complex events. If required consultation, minimum resourcing, or controls are declined, we may limit service to first-aid-only or refuse/suspend services.
Right to Decline/withdraw if safe, clinically adequate coverage cannot be achieved (e.g., poor crowd control/ingress/egress/comms, unsuitable first-aid space, single-point-of-failure staffing, undisclosed third-party providers, ambulance-level expectations under a first-aid scope).
Minimum Deployment: Events >100 participants generally require 2+ first aiders (or higher-scope personnel) unless our assessment supports fewer.
Client Responsibilities: Provide a WSH-compliant safe workplace and share your risk assessment; suitable first-aid room/space and site/parking access; stewarding/security and a code of conduct; welfare (water, restrooms, and for >6-hour deployments, breaks/meals); obtain non-medical permits/licences and carry appropriate insurance.
Coordination: Appoint REDSTAFF as medical ops/clinical lead when multiple providers are present; disclose any additional medical providers in advance; promptly notify material changes (may require re-quoting).
No Guarantees: Medical response reduces risk but does not guarantee outcomes.