Sage Service Ticket Form
Please provide the details of the problem
Time
Hour Minutes
AM
PM
AM/PM Option
Date
*
-
Month
-
Day
Year
Date
Name
*
First Name
Last Name
E-mail
*
example@example.com
Related Topic
Add/Remove User
Accounts Payable
Accounts Receivable
General Ledger
Cash Management
Company
Consolidation
ServiceTitan Integration
Reporting
Other
Phone Number
*
Please enter a valid phone number.
Format: (000) 000-0000.
Branch Location
*
Please Select
2ndWindHvac
ActionAC
Bass
Branch Service Center
Bullman
Byrum
Carolina Air
Carolina Cool
Carolina Heating
Carolina Power and Generator
Custom Air & Plumbing
Energy Savers
George Brazil
Groggs
Happy Home
Ideal
Jackson and Sons
Lakeside
Lakeside AC
MTB Mechanical
Mountain Air
Patrick Riley
PlumbV
Premium Home
RA Hoy
Robertson
Russell's
Sandpiper Heating and Air (SHA)
Date the Issue Started Occurring
-
Month
-
Day
Year
Date
Summary of Issue
*
Explain the Issue that is Occurring
*
Have you opened a support case with Baker Tilly
Yes, via email sageintactsupport@bakertilly.com
No
If Yes, Provide Case# below
Urgency of Issue
*
Please Select
High - A complete loss of service, or total failure of a critical feature or function. E.g., Total system outage, system wide slowness or performance issue, system is available however a critical business function, report, or transaction etc., fails completely and consistently, your workforce is at a standstill and resolution is needed immediately
Medium - A significant degradation or intermittent issue with system performance. e.g., Any report, transaction, or activity that has historically worked and is no longer working, will not complete, results in an error, and has reasonable workaround.
Low - General product how-to question, clarification on error resolution, requests for new features or UI enhancements
Do you have any other special notes or information that our Sage Intacct Team should be aware of
Submit
Should be Empty: