1MORE Warranty Claim Form

PURCHASED FROM*

Headphone Zone WebsiteOther
Please note that if you have NOT purchased from Headphone Zone, we cannot service your warranty claim.
UPLOAD YOUR INVOICE*

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Upload your Headphone Zone Tax invoice in PDF format ONLY. Not your order details. Your invoice is available to download from your email or from your Headphone Zone account.
ORDER NUMBER*
This is a 6 digit number on your Headphone Zone invoice. Ex: #800001. You need to enter ONLY the number.
DATE OF PURCHASE*

DayMonthYear
This needs to be the date on your invoice, not the date you ordered from Headphone Zone.
TODAY’S DATE

MonthDayYear
Date
DIFFERENCE IN DAYS
Sorry! Looks like your purchase is out of warranty. The warranty period for {brand} is 1 year and it's been {differenceIn} days since you purchased from us. We will not be able to accept your warranty claim.
CHOOSE YOUR 1MORE MODEL*
Use the Search within the dropdown to quickly find the {brand} model you're looking to claim warranty for. Ensure you select the correct variant (Type-C / 3.5 mm / Colour / Unboxed). It should match the product name in your order's invoice.
NATURE OF THE ISSUE*

No sound - right earpieceNo sound - left earpieceNo sound - both sidesQuieter - left earpieceQuieter - right earpieceCable not workingMicrophone not workingRemote buttons not workingJack issue
TROUBLESHOOTING
PLEASE TRY THIS TROUBLESHOOT TO SELF RESOLVE:

{troubleshooting}
If you need to elaborate on the issue, or if the nature of issue does not exist in this list select the most closely related issue and please use the message box below to elaborate.
MESSAGE
SOURCE DEVICE*
Please tell us what phone/player/amp/DACs you're using to help us with replicating your issue on inspection.
NAME*
Please ensure the name on the invoice matches with this name.
EMAIL*
PHONE*
10 digits only
SHIPPING ADDRESS*
This is the address that your warranty replacement unit will be sent to.
ADDRESS LINE 1*
ADDRESS LINE 2*
Please mention the City and State clearly.
ADDRESS LINE 3
PINCODE*
6 digits only
This is the address that your warranty replacement unit will be sent to. Please make sure that you include accurate and complete address details here. No address change requests will be taken hereafter. Also, please make sure that this is the address you will be at within the next ~15 days.
CHOOSE YOUR 1MORE MODEL*
Image Guidelines: Please upload images clearly showing all sides of the product. For example:
- For an IEM - clearly show both sides of the earpieces and the cable termination. Please also show clear images of the connector ports and pins.
- For a DAC - take a photo of the inputs, outputs, and cables
- For all products - we need images for all the accessories (cables, power adapters, charging cases). You may exclude eartips and IEM cases.
- If the images are insufficient, it will delay the approval of your warranty claim.
PLEASE NOTE: We would like to reiterate that Physical damages will not be covered under warranty. If there are any, we won't be able to proceed with the warranty claim at the approval stage or even post receipt of the damaged product.
UPLOAD PRODUCT IMAGES*

Feel free to also attach a video showing the defect (if visible).
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BRAND
Should be Empty: