Fresh Start Donor Experience Survey

Fresh Start Donor Experience Survey

Hello! We’re so glad you’re here. We’re on a mission to make it easy for people to donate their gently used furniture and home goods to local families in need instead of sending them to the landfill. Your responses will help us understand what’s most important to you when donating items and how we can make the process as easy, meaningful, and impactful as possible. Thank you for taking a few minutes to share your thoughts! 💛
1) What best describes you?

I’ve donated furniture or home goods beforeI have items I’d like to donate soonI’m a volunteer or community-minded personI represent a business or organization that donates itemsI’m interested in sustainability and waste reductionI haven’t donated before but I want to learn moreOther
2) What usually motivates you to donate instead of throwing things away?

Wanting to help people in needAvoiding waste and protecting the environmentSupporting local community organizationsNeeding to clear space in my home quicklyWanting a convenient and easy pickup processOther
3) What types of items do you most often need to donate?

Large furniture (sofas, chairs, dressers etc.)Home décor (pictures, lamps, pillows etc.)Kitchen items & Small appliances (pots, pans, utensils etc.)Bed and Bath linensClothing, purses, shoesChildren’s items (toys, games etc.)FoodOther
4) When thinking about donating furniture or home goods, what’s your biggest challenge or frustration?

Finding an organization that actually accepts my itemsNot knowing what condition items must be inScheduling a pickup that fits my timelineCoordinating donation drop-off times and location around my scheduleNot having help to move large pieces outsideConcern that my items might not go directly to people in need.
5) Tell us about a time when you tried to donate items but it didn’t go as planned. What happened and how did it make you feel?
6) What would make the donation process easiest and most satisfying for you?

Simple online pickup schedulingClear list of accepted itemsPhotos or stories showing who benefits from donationsText/email reminders about pickup dayOption to leave items outside for contact-free pickupConvenient donation drop-off location and timesOption for tax-deductible receiptOther
7) How do you usually find places to donate your items?

Google or online searchWord of mouth / friends and familySocial media (Facebook, Instagram, etc.)Harford Helps website (www.harfordhelps.com)Local community groups (Nextdoor, Buy Nothing, etc.)Flyers or local adsOther
8) Have you ever used a junk removal service or paid someone to take your items? If so, what influenced that choice?
9) What would make you most likely to choose Fresh Start Furnishings for your next donation?

Knowing my items go directly to families in needEasy and timely response to questionsFree and timely donation pickupTrust in the organization’s missionSeeing the local impact of my donationOther
10) What worries or hesitations do you have about donating furniture or home goods?

Unsure if items qualifyConcern about timing or pickup logisticsWorry about items being wasted or resoldDon’t have help moving itemsFear it’ll take too much effort or coordinationNone — I love donating!Other
11) Complete this sentence: “I would feel completely confident donating my furniture if…”
Name (optional)

First NameLast Name
Email (optional if you’d like to receive our newsletter and other important updates).
example@example.com
Anything else you’d like to share?
Thank you for sharing your thoughts! Your input helps us make furniture donation easier, more rewarding, and more impactful for our community and the planet.

Together, we’re giving families a Fresh Start filled with hope, dignity, and stability.
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