We believe in finding the best possible care solutions for you to provide to your clients. By offering free trials on a range of our products we hope it provides you with the best chance of finding the care solution best suited to clients.

Our team will work with you to ensure all your needs have been met, no matter how large or small the requirement. We are committed to help in every situation by offering the very best and most suitable solution.

An Occupational Therapist needs to be involved to prescribe, initiate and commence a product trial. The Occupational Therapist will then need to complete the Trial Loan Application request below.

For Hospital and Aged Care product trials please use the form below.

For any questions on hire please contact us on 1300 930 930 or email us at hirecare@alphalifecare.com.au

1. All Trial Loans must be requested & coordinated through to finalisation by the healthcare professional.

2. Your Trial Loan will be processed & delivered 2 - 3 working days after ordering, subject to stock availability.

3. Trial Loans are held valid for 1 week from date of delivery only.

4. Please inspect the equipment upon arrival and make sure that it is in good condition.

5. If we have not heard from you during this initial trial week to confirm collection, purchase or hire, we will assume you wish to hire the equipment and begin charging at the weekly rates of hire.

6. Hire accrues on a weekly basis (see our Terms and Conditions on the website) and will continue to be charged until further notice.

7. When you no longer require the equipment, please contact our staff on the below details to organise the collection of the trial.

8. All trial products are to be returned in the same condition as they were delivered.

9. Trial Loans are on selected items only.

Do Community Care Team members make product recommendations?
No as team members are not qualified Occupational Therapist's and are not fully informed of individual circumstances we do not recommend products. We can provide information for you to make a decision.

How do I arrange a trial of equipment?
An Occupational Therapist needs to be involved to prescribe, initiate and commence a product trial. Please complete the above form to get the process started.

How long can I trial a product for?
Following an assessment by an Occupational Therapist the Standard trial duration is 7 days.

Are there any products that can't be trialled?
Items under $500 in sale value are not available for in home trial. Please contact our team via 02 9714 1177 or communitycare@alphalifecare.com.au to arrange to view these products at our showrooms.

Are the trial products new?
No the trial products are from our hire fleet. If you wish to purchase the product you will be supplied a new product, the same as the trial item.

Can I hire the trial equipment at the end of the trial?
Yes, if you would like to hire the item, please advise prior to the end of the 7 days and provide payment details.

What if I need same day delivery?
It would depend on driver availability and there would be an additional same day delivery charge.

What if I need same day pick up?
It would depend on driver availability and there would be an additional same day collection charge