Client Rights, Expectations, & Responsibilities:
Client Rights:
As a client of Wellness Solutions, LLC, you have the following rights:
Non-Discrimination: You have the right to receive services without discrimination based on age, race, ethnicity, gender, sexual orientation, religion, national origin, physical or mental disability, or any other personal attributes.
Humane Environment: You have the right to a safe and humane environment that provides protection from harm and respects your privacy.
Freedom from Abuse: You have the right to be free from abuse, neglect, and exploitation.
Informed Treatment: You have the right to be informed about the treatment you will receive, including the risks, benefits, and available alternatives. You also have the right to refuse treatment and be informed of the possible consequences.
Participation in Treatment Planning: You have the right to be actively involved in creating your treatment plan and to request changes to it at any time.
Privacy and Confidentiality: You have the right to have your personal information kept private, with disclosures made only as required or permitted by law. You will be informed when your information may be shared without your explicit permission.
Right to Withdraw Consent: You have the right to withdraw any consent or permission you have given at any time.
Provider Information: You have the right to know about the qualifications and credentials of your provider, including their experience and training.
Treatment Options: You have the right to be informed about available treatment options and the effectiveness of recommended treatments.
Second Opinions and Referrals: You have the right to request a second opinion or a referral to another provider.
Discharge Planning: You have the right to be involved in planning your discharge from treatment.
Complaints and Grievances: You have the right to file complaints or grievances and receive a timely and fair response.
Decision-Making: You have the right to be treated as capable of making your own decisions, with autonomy and respect.
Respect and Dignity: You have the right to be treated with dignity, respect, and consideration throughout your care.
Personal Preferences: You have the right to have your personal preferences, values, and needs respected and considered in your treatment.
Clear Communication: You have the right to have all treatment matters explained to you in a way that you can easily understand.
Client Expectations & Responsibilities:
As a client of Wellness Solutions, LLC, you are expected to:
Attend Appointments: Attend all scheduled appointments and reschedule or cancel within the appropriate time frame.
Be Punctual: Attend appointments on time and adhere to care related turn around times and deadlines in a reasonable timeframe.
Complete Assignments: Complete any treatment assignments or homework as agreed upon with your provider.
Financial Responsibility: Take responsibility for understanding your insurance benefits and policy provisions, including the network status of providers. Pay for all services provided, regardless of reimbursement from third-party payors.
Honesty in Treatment: Be honest throughout the therapeutic process and communicate openly with your provider.
Communicate Needs: Inform your provider if you feel your needs are not being met or if you have concerns about the quality of care or progress in treatment.
Active Participation: Actively participate in developing and implementing your treatment plan.
Follow Treatment Recommendations: Follow through with recommended treatments, including referrals to other providers or clinically relevant services.
Report Safety Concerns: Inform your provider of any concerns related to safety, including thoughts of self-harm, suicidal behavior, substance use, or any other behavior that may pose a risk to yourself or others.
Adhere to Policies: Comply with all policies and procedures of Wellness Solutions, LLC, including those outlined in the Informed Consent and Disclosure documents.
Provide Accurate Information: Provide accurate and complete information about your health, symptoms, and mental health.
Update Provider on Changes: Report any changes in your condition or symptoms in a timely and honest manner.
Identify and Report Safety Issues: Identify and report any safety concerns that could affect your care.
Comply with Safety Plans: Adhere to any safety plan developed with your provider.
Respect Boundaries: Respect and abide by the boundaries of the therapeutic relationship.
