Welcome to the submission form for the Excellence in Customer Service - Kyla Ann Jones Memorial award.
Service excellence is not just about meeting expectations but going above and beyond to delight customers. In a world where customer experience defines success, we seek to recognise the plumbing contracting businesses that have created a culture of customer-centricity, where every interaction reflects empathy, efficiency, and excellence.
This Award will go to the plumbing contracting business that demonstrates the highest standards of service excellence. Judges will want evidence of established policies, systems and on- the-job practices that promote a customer service culture within the business. Judges will also want verifiable evidence that customers believe the business provides excellent customer service.
In honouring your business, we also pay tribute to the legacy of Kyla Ann Jones, whose passion and commitment to the industry continue to inspire us all.