FEEDBACK QUESTIONNAIRE
TELL US ABOUT YOUR EXPERIENCE WITH US
Business or Personal?
Please Select
Business
Personal
If your feedback relates to a particular product, please state below:
Renewal Month
Please Select
January
February
March
April
May
June
July
August
September
October
November
December
Premium Spend
Rows
£0 - £2500
£2500 - £5000
£5000 - £15000
£15000 - £50000
£50000 +
Select banding:
How satisfied were you with our service?
Not at all
1
2
3
4
Extremely
5
1 is Not at all, 5 is Extremely
What is your preferred method of communication and how accessible was this?
1
2
3
4
5
Face to Face
1
2
3
4
5
Telephone
1
2
3
4
5
Email
1
2
3
4
5
Other
If you selected Other, please specify communication method below:
How comfortable are you that you were provided with sufficient information to understand the products purchased?
Not at all
1
2
3
4
Extremely
5
1 is Not at all, 5 is Extremely
Were you given enough time to make a considered decision?
Yes
No
Not sure
Are there any areas that you felt were left unaddressed or unanswered?
Yes
No
Not sure
Would you be happy to recommend our services?
Never
1
2
3
4
Absolutely
5
1 is Never, 5 is Absolutely
Comments
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