Retailer with the Highest Regard For Customer Service

Retailer with the Highest Regard For Customer Service

Retailer, whose emphasis on and passion for premier customer service, is borne out of its focus on detailed employee and product knowledge training, and is experienced by the traveler, thanks to the execution of its principles through all levels of onsite staff.
Please provide information below and submit no later than Wednesday, October 8, 2025. Please direct all questions to AXawards@airportxnews.com.
- Nominations will ONLY be accepted via the process outlined using the nomination forms for each category.
- If prompted, please include a minimum of one and a maximum of three images with the nomination. Submit ONLY IMAGES. PDFs or other files with text accompanying the image will be rejected.
- Ensure the nomination is in the correct size category. Large operators generate more than $100M annually from airport locations only. Small operators generate less than $100M annually from airport locations only.
- Please include a company logo with your submission, if available.
Name of retailer:*
Operator size:*
What are some of the types of customer service and product training that the retailer provides to its staff?*

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How does the retailer define excellent customer service? Please give examples of how that approach manifests in the airport environment.*

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How does the retailer reward great customer service by an employee?*

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Your Name*

First NameLast Name
Company Name:*
Your E-mail Address*
Are you an Airport Experience News Subscriber?

YesNo
Optional: please submit a company logo to accompany your submission.

Limit 1 - 3 images. Videos and presentation decks will not be accepted.
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