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Please take a moment to fill out and submit this form. It should take approximately 7 minutes to complete. Thank you for your time and valuable feedback!
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1
Park Name
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2
How satisfied were you with your recent stay at {park_name}?
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0 = Very dissatisfied 10 = Very satisfied
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3
How likely are you to recommend {park_name} to friends and family?
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0 = Very unlikely 10 = Very likely
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4
What is your postcode?
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5
What is your gender?
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Female
Male
Prefer not to stay
Other
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6
How old are you?
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18 to 24
25 to 34
35 to 44
45 to 54
55 to 64
65 or over
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7
What is your typical reason for staying in a holiday park?
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Holiday
Full time travelling
Work
Social event (e.g. wedding, reunion)
Other (please specify)
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8
What is the 'other' reason for staying in a holiday park?
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9
When traveling, I typically travel as a
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Couple
Young Family (kids not in school)
Family (school aged kids)
Family (adult children, multigenerational)
Solo
Group
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10
Which of the following types of trips have you taken in the past 12 months?
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Weekend getaways (1-3 nights)
Week-long holidays (4-7 nights)
Extended stays (8+ nights)
Midweek stays
School holiday travel
Spontaneous trips with no fixed schedule
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11
How many of those trips have you taken in the last 12 months?
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1-2 times
3-5 times
6+ times
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12
Of the trips you've taken, how many were in a holiday or caravan park?
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All of them
Most of them
A few of them
None of them
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13
What type of destinations do you prefer when travelling in Australia?
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Coastal and beachfront
Country and outback
Lakes and rivers
Areas near national parks
Regional towns
Major cities
I prefer international travel
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14
Do you own a dog?
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YES
NO
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15
Do you travel with your dog?
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YES
NO
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16
What are the most important amenities when choosing accommodation for your dog?
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Select all that apply
Pet-friendly sites
Off leash area
Dog wash
Dog-friendly beaches
Pet-friendly cabins/motel rooms
Other (please specify)
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17
Please specify the 'other' important amenities are when choosing accommodation for your dog
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18
What challenges do you face when traveling with your dog?
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Select all that apply
Limited pet-friendly accommodation
Additional fees for pets
Lack of dog-friendly activities
Difficulty finding dog care (e.g., kennels, sitters)
Transportation difficulties (e.g., flights, car trips)
Other (please specify)
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19
What 'other' challenges do you face when travelling with your dog?
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20
What prevents you from traveling with your dog?
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Select all that apply
Difficulty finding pet-friendly accommodation
Concern for the dog's comfort or well-being while traveling
Prefer to leave the dog with family/friends or in a kennel
Travel by air, which makes it difficult
Dog's health or age makes travel difficult
Cost of traveling with a dog (e.g., pet fees, transport)
Other (please specify)
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21
What else is preventing you from traveling with your dog?
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22
If accommodations offered more dog-friendly services or amenities, would you be more likely to travel with your dog?
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Yes
No
Maybe
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23
What type of pet-friendly accommodation would make you more likely to travel with your dog?
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Select all that apply
Pet-friendly campsites
Pet-friendly cabins or villas
Pet-friendly hotel or motel rooms
Rental properties
Other (please specify)
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24
What 'other' pet-friendly accommodation would make you more likely to travel with your dog?
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25
Would you consider a holiday park if it had dog-specific amenities and services?
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Yes
No
Maybe
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26
Which of the following stays have you experienced in the past 24 months?
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Select all that apply
Hotel
Resort
Airbnb
Holiday Park
Glamping
Hipcamp
Free camping
Hostel
Other (please specify)
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27
If 'other' what type of stay accommodation have you experienced in the last 24 months?
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28
What is your preferred accommodation when staying at a holiday park?
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Select all that apply
Cabin
Glamping
Caravan
Motorhome
Tent
Rooftop tent
Camper trailer
Swag
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29
How do you typically book your stay?
*
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Select all that apply
Online via direct website
By phone
By email
Walk in / over the counter
Online Travel Agent (BIG4, Booking.com, etc)
Other
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30
How else do you typically book your stay?
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31
Is there anything that might make you hesitant to book online?
*
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Select all that apply
I prefer speaking to someone directly
Difficulty navigating online booking systems
Unsure if I am getting the best deal online
Specific requirements that is easier to explain over the phone
I’m not comfortable with using online payment methods
Other (please specify)
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32
Could you share a little more about what makes you feel hesitant to book online?
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33
Do you currently use Buy Now Pay Later when booking a holiday?
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YES
NO
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34
If Buy Now Pay Later was available when booking a holiday, would you consider using it?
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YES
NO
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35
Which of the following guides/publications have you used in the last 12 months?
*
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Select all that apply
BIG4 Park Guide
NSW Caravan & Camping Guide
QLD Caravan & Camping Guide
WA Caravan & Camping Guide
VIC Caravan & Camping Guide
SA Caravan & Camping Guide
NT Caravan & Camping Guide
G'Day Parks
Other (please specify)
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36
What other guides/publications have you used in the last 12 months?
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37
Which of the following are you a member with?
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Select all that apply
BIG4
G'Day Parks
NRMA
Family Parks
Kui Parks
CMCA (Campervan and Motorhome Club Australia)
Reflections Rewards
TAWK (Travelling Australia with Kids)
None of these
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38
How influential is being a member (e.g. BIG4, G'Day Parks) when deciding on where to stay?
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1 = Not influential 3 = Neutral 5 = Very influential
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39
How influential are flash sales and incentives when deciding on where to stay
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1 = Not influential 3 = Neutral 5 = Very influential
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40
You would consider booking a longer stay if a discount or special offer was available?
YES
NO
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41
When you go on holidays within Australia, what do you like to do?
*
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Select all that apply
Relax
Going to the beach
Swimming (beach, pool or lake)
Spend time with family
Spend time with friends
Going out for meals
Cooking outdoors (BBQ, campfire)
Explore somewhere I have never been
Boating
Fishing
Water activities (e.g. jetski, paddleboard, kayak)
Land activities (e.g. bush walk, hike)
Getting in touch with nature (wildlife, stargazing)
Unplugging from technology
Other (please specify)
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42
If 'other', what else do you like to do when holidaying in Australia?
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43
Has the current cost of living situation affected the way you plan your holidays?
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YES
NO
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44
How has it affected your holiday planning?
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Select all that apply
I'm reducing the number of trips
I'm choosing more budget-friendly options
I'm shortening the duration of my holidays
I'm opting for local or regional trips instead of traveling further
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45
Which of the following are you looking for when booking at a holiday park?
*
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Select all that apply
Family friendly
Affordable
Pet-friendly
Deals/discounts on offer
Good customer service
Secure
Clean
Easy to access
High star rating
Secure
BBQ facilities
Playground
Communal kitchen
Games room
Laundry amenities
Proximity to beach/water
Swimming pool
Proximity to town center
Toilet and shower amenities
Proximity to parks/bush
Drive through sites
Being part of a larger brand
Electricity/powered sites
Loyalty program
Free wifi
EV charger
Eco-friendly
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46
Are there any other attributes or facilities important to you that weren't on the list?
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47
Have you stayed at any of our other holiday parks?
*
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Select all that apply
Albury All Seasons Tourist Park
Barwon River Holiday Park
Batemans Bay Marina Resort
BIG4 Big River Holiday Park
BIG4 Borderland Holiday Park
BIG4 Casino Holiday Park
BIG4 Happy Hallidays Holiday Park
BIG4 Howard Springs Holiday Park
BIG4 Lucinda Wanderers Holiday Park
BIG4 Manning Point Holiday Park
BIG4 Mudgee Holiday Park
BIG4 Nelligen Holiday Park
BIG4 Opal Holiday Park
BIG4 Perth Midland Tourist Park
BIG4 Townsville Gateway Holiday Park
BIG4 Wallaga Lake Holiday Park
BIG4 Waters Edge Holiday Park
BIG4 Whitsundays Tropical Eco Resort
Blue Gum Park Northside
Bribie Island Caravan Park
City Lights Holiday Park
Collendina Holiday Park
Crows Nest Tourist Park
Dylene Holiday Park
House of Ullr
Jacaranda Holiday Park
Joalah Holiday Park
Kalaru Holiday Park
Lakes Entrance Tourist Park
Lakeside Forster Holiday Park
Leisure Tourist Park
Merimbula Lake Holiday Park
Mittagong Caravan Park
Moss Vale Village Park
Northam Caravan Park
Poplar Tourist Park
Rockingham Holiday Village
Shepparton Holiday Village
Southside Village
Surfrider Caravan Park
Toowoomba Motor Village
Valla Beach Holiday Park
Victor Harbor Holiday Park
No
Please Select
Albury All Seasons Tourist Park
Barwon River Holiday Park
Batemans Bay Marina Resort
BIG4 Big River Holiday Park
BIG4 Borderland Holiday Park
BIG4 Casino Holiday Park
BIG4 Happy Hallidays Holiday Park
BIG4 Howard Springs Holiday Park
BIG4 Lucinda Wanderers Holiday Park
BIG4 Manning Point Holiday Park
BIG4 Mudgee Holiday Park
BIG4 Nelligen Holiday Park
BIG4 Opal Holiday Park
BIG4 Perth Midland Tourist Park
BIG4 Townsville Gateway Holiday Park
BIG4 Wallaga Lake Holiday Park
BIG4 Waters Edge Holiday Park
BIG4 Whitsundays Tropical Eco Resort
Blue Gum Park Northside
Bribie Island Caravan Park
City Lights Holiday Park
Collendina Holiday Park
Crows Nest Tourist Park
Dylene Holiday Park
House of Ullr
Jacaranda Holiday Park
Joalah Holiday Park
Kalaru Holiday Park
Lakes Entrance Tourist Park
Lakeside Forster Holiday Park
Leisure Tourist Park
Merimbula Lake Holiday Park
Mittagong Caravan Park
Moss Vale Village Park
Northam Caravan Park
Poplar Tourist Park
Rockingham Holiday Village
Shepparton Holiday Village
Southside Village
Surfrider Caravan Park
Toowoomba Motor Village
Valla Beach Holiday Park
Victor Harbor Holiday Park
No
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48
Who is responsible for selecting accommodation?
*
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Supervisor
Employee
Administrator
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49
How are these bookings placed?
*
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Online travel agent (corporate travel)
By phone
By email
Direct website
Unknown
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50
What type of work do you travel for?
*
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Professional (e.g. sales, tech etc)
Trades and services
Other
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51
If 'other' please specify
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52
Why did you choose to stay at a holiday park?
*
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Select all that apply
Price - most affordable option
Location - close to where you were working
Carpark next to accommodation
Laundry facilities
Kitchen facilities
Proximity to dining options
Free wifi
EV charger
Unknown
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53
Are there any facilities important to you that weren't on the list?
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54
How often do you travel for work?
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Frequently - weekly
Often - monthly
Often - quarterly
Rarely - once or twice a year
Only as needed
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55
Do you always stay at the same place?
*
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Yes, if available
No
Rarely work in the same place twice
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