Excellence in Domestic Maintenance Plumbing and Gas

Sponsored by Rheem

Awards For Excellence 2024 Brochure

This award will go to the Domestic Maintenance Plumbing & Gas Business that demonstrates the highest standards in keeping to scheduled appointments, timely completion of work, workplace cleanliness, technical knowledge and capability, attention to detail, WHS awareness and compliance, and customer service. When assessing customer service, the judges will consider how well the business keeps customers informed, responds to customer enquiries and supports customers by identifying on-the-job issues and providing solutions. Judges will also assess the structure and capability of the management of the business

As a tribute to those who keep the water flowing, the gas burning, and the homes safe, this award celebrates the best of the best in Western Australia's plumbing and gasfitting industry.

Through this award, we aim to inspire and elevate standards across the industry, continuing a legacy of quality and innovation that has been the hallmark of the Master Plumbers and Gasfitters Association of WA since 1901.

Name (person submitting)*

First NameLast Name

Company*

Website

(optional)

Email*

Phone Number*

Social Media Links

(optional)

You must complete all sections of the online entry form to be considered

Previous Submissions*

Did you apply for this award last year? If so, how has your business progressed or changed in the past 12 months?

Scheduled Appointments and Timely Completion of Work*

On-time completion rate (provide percentage), briefly describe the technology and project management strategies used.

Workplace Cleanliness:*

Detail the cleanliness protocol and environmentally-friendly practices.

Technical Knowledge and Capability:*

List certifications and ongoing professional development programs.

Attention to Detail*

Explain the quality assurance process and attention to client expectations.

WHS Awareness and Compliance*

Detail the WHS compliance program, including audits and safety training.

Customer Service*

Describe how the business keeps customers informed, responds to enquiries, and provides support.

Management Structure and Capability*

Outline the management structure and leadership alignment with the MPGA's mission.

You must provide three references with contact details to be eligible. Please fill out the complete information for all three references below.

References*

Project Samples

Please attach any recent project samples including details and images relevant to the award. Accepted formats include CSV, DOC, PDF, JPG, PNG, MP3, MP. File sizes should not exceed 10MB.

Business Images

Please attach any relevant images of owners, staff, office, vehicles, equipment, etc. Accepted formats include CSV, DOC, PDF, JPG, PNG, MP3, MP. File sizes should not exceed 10MB.

Supporting Documents

Please attach any relevant documentation, such as customer testimonials, compliance certificates, training records, etc. Accepted formats include CSV, DOC, PDF, JPG, PNG, MP3, MP. File sizes should not exceed 10MB.

We must receive your entry by close of business on Tuesday 31 December 2024.

By entering, you agree that the judges can do all the following:

Openly assess customers, employees and business processes that relate to the category you have entered.
Mystery shop your business to assess your entry.
Conduct compliance and audit checks on your business that relate to the category you have entered

The decision of the judges will be final. For any enquiries, please contact the office on 9471 6661.

I hereby certify that all information provided is accurate and complete.*

Agree

Please note: Once submitted, applications cannot be modified, if you have forgotten to attach a file or an image please do not attempt to submit another application. Instead, please send an email to mail@mpawa.asn.au with documents attached

Excellence in Domestic Maintenance Plumbing & Gas