Client General Service Survey September 2024

Please answer the following questions.

Help us provide the best service we can.
1. How long have you been coming to Compass?*

Under 6 months6-12 months1-5 years6-10 yearsOver 10 years
2. Which of these therapies/services have you used in the past 12 months? (Please select all that apply).*

OxygenPhysiotherapy/RehabilitationGroup ClassesI haven't used any of these services
Have you used any Rehabilitation Equipment in the past 12 months? (Please select all that apply).

Mollii SuitAlterG TreadmillGMove SuitNo, I haven't used any
Have you accessed any Complementary Therapies in the past 12 months? (Please select all that apply).*

AcupunctureReflexologyReikiMassageNo, I haven't accessed any
What attracted you to Compass therapies and services? Was there a specific need, please tell us?
How did you find out about us?*

Word of mouth. Friend/FamilyMagazine advertPress article or media storyInternet SearchHealth ProfessionalOther
If you access or follow our social media, please select which platforms.*

FacebookInstagramX (formerly Twitter)LinkedInI do not follow Compass on any Social MediaI do not use any Social Media
Do you ever use Reddit as a source of information?

YesNoSometimes

How satisfied you are with the overall service provided by our staff and volunteers? (1 being extremely dissatisfied, 10 being extremely satisfied).

	1	2	3	4	5	6	7	8	9	10
Staff and Volunteers

How would you rate the quality of information available on our Website (www.wearecompass.org.uk)? (1 star being extremely poor, 10 being extremely good).

How satisfied are you with the overall quality of the therapies and services you have received? (1 being extremely dissatisfied, 10 being extremely satisfied).

	1	2	3	4	5	6	7	8	9	10
Oxygen Therapy
Physiotherapy/Rehabilitation
Group Classes

Additional Comments

In terms of meeting your needs, how effective have you found the following services? (please rate on a scale 1 to 10. 10 being extremely effective, 1 being extremely ineffective)

	1	2	3	4	5	6	7	8	9	10
Oxygen Therapy
Physiotherapy/Rehabilitation
Group Classes

Additional Comments

If used, how satisfied are you with the overall quality of the Rehabilitation Services you have received? (1 being extremely dissatisfied, 10 being extremely satisfied).

	1	2	3	4	5	6	7	8	9	10
Mollii Suit
AlterG Treadmill
GMove Suit

Additional Comments

In terms of meeting your needs, how effective have you found the following services? (please rate on a scale 1 to 10. 10 being extremely effective, 1 being extremely ineffective)

	1	2	3	4	5	6	7	8	9	10
Mollii Suit
AlterG Treadmill
GMove Suit

Additional Comments

If used, how satisfied are you with the overall quality of the Complementary Services you have accessed? (1 being extremely dissatisfied, 10 being extremely satisfied).

	1	2	3	4	5	6	7	8	9	10
Acupuncture
Reflexology
Reiki
Massage

Additional Comments

In terms of meeting your needs, how effective have you found the following services? (please rate on a scale 1 to 10. 10 being extremely effective, 1 being extremely ineffective)

	1	2	3	4	5	6	7	8	9	10
Acupuncture
Reflexology
Reiki
Massage

Additional Comments
What outcomes and benefits have you experienced from using our therapies and services? (Please select all that apply):

Improved physical mobility - ability to get aroundImproved levels of fatigueImproved pain management (reduced pain) Improved sleepImproved cognitive function (memory, concentration, problem solving)Improved mood (reduction in anxiety, stress)Improved physical function - feeling stronger, more flexible, more independentIncreased feelings of support (being listened to and understood)Improved confidenceGeneral improved feelings of wellbeingImproved understanding of condition and/or symptomsImproved sense of community and supportRecovery from injury

Our Operating schedule offers a range of appointments, please tell us how satisfied you are with availability. (Please rate on a scale 1 to 10. 10 being extremely satisfied, 1 being extremely dissatisfied)

	1	2	3	4	5	6	7	8	9	10
Oxygen sessions (5 days a week, 2 evening and Saturday morning)
Physiotherapy & Rehabilitation (5 days a week Monday to Friday)

Additional Comments
What, in your opinion, do we do well that you value?
What in your opinion, can we improve on?
Our subsidised therapies are maintained through fundraising income and donations; however, it has become increasing challenging to maintain this due to a dramatic fall in this income source. Do you have any suggestions about how we can improve and develop these income streams.
Given the current economic challenges, which aspects of our services do you consider most important for us to prioritise?
Are there any services/therapies you would like to see us develop?
Do you have any un-met needs, if so, can you tell us what they are?
Do you have any additional comments or suggestions regarding our services?
Thank you for sharing your thoughts with us. Your feedback is invaluable in helping us shape our services to better serve you and our entire community.

Best wishes,

Genevieve

Genevieve Harrison, Deputy CEO
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