Feedback Survey -- 5 Years of Backline

  • Feedback Survey -- 5 Years of Backline

    Thank you for allowing Backline to be a part of your mental health and wellness journey over the last five years. Your feedback is vital to us and will help improve our services and build new programming. This survey will take approximately 10-15 minutes to complete. 
  • Relationship to Backline (select all that apply)*
  • What is your industry role?*
  • Which services have you accessed through Backline? (select all that apply)
  • What services did you NOT KNOW Backline offered (select all that apply)

  • CASE MANAGEMENT

    1:1 support to find mental health and wellness resources tailored to your specific needs. After a brief phone call Case Managers create Care Plans, including referrals to vetted providers.
  • It was easy to submit a Case Management form online
  • It was easy to schedule a call with a Case Manager
  • It was difficult to schedule a call with a Case Manager because (select all that apply)
  • I felt safe and understood when speaking to my Case Manager
  • I felt supported by my Case Manager
  • My Care Plan was reflective of my needs
  • My Care Plan came in a timely manner
  • I understood how to use my Care Plan
  • It was easy to get in touch with the referrals that Backline provided
  • The referrals Backline provided were a good match
  • The referrals Backline provided matched my financial needs

  • FINANCIAL ASSISTANCE

    Backline offers financial assistance in partnership with Sweet Relief Music Foundation. The Music’s Mental Health Fund is for music industry professionals and their family members who cannot afford therapy or who have encountered financial difficulty. To be eligible they need to be a US resident and make at least 50% of their income within the music industry. Grants directly cover the mental health care of music industry professionals.
  • Did you use this service?
  • It was easy to apply for funding with Backline
  • If you used Backline’s funding and still were in need of financial assistance, did Backline help connect you with other funding sources?
  • Which funding resource did Backline help connect you with?

  • COMMUNITIES / SUPPORT GROUPS

    A space to explore, share, and seek guidance on navigating the unique aspects of the music industry. Meetings take place in a private Zoom and are moderated by mental health professionals.
  • Did you attend a Backline Community/Support Group more than one time?
  • I found The Community/Support Group to be a safe space
  • I found The Community/Support Group to be inclusive
  • I felt supported by The Community/Support Group
  • The Community/Support Group improved my mental health and wellness
  • Please share what prevented you from returning (select all that apply)

  • WELLNESS OFFERINGS

    Wellness Offerings include discount codes and free subscriptions to yoga, meditation, breathwork, and more. Ta wellness practitioner database, and take.care wellness kits.
  • Which wellness offerings did you use? (select all that apply)
  • Which discount codes did you use?
  • Requesting a discount code was easy
  • Using the discount codes was easy
  • The discount codes met my needs
  • The discount code improved my mental health and wellness
  • The database connected me to a wellness practitioner
  • It was easy to get in touch with the provider
  • The provider met my specific needs
  • The provider offered me an affordable Backline Rate
  • How would you rate your overall satisfaction with your provider?
  • Requesting a take.care wellness kit was easy
  • Receiving my take.care wellness kit was easy
  • I enjoyed the contents of my take.care wellness kit

  • INSTAGRAM RESOURCES

    Backline’s Real Talks, Fireside Chats, and Touring Workshops offer informative online discussions with music industry experts.
  • I found the content to be informative
  • I found the content to be relatable
  • I enjoyed the guests who Backline has on their IG Live series (Real Talks, Fireside Chats, Touring Workshops)

  • EDUCATIONAL RESOURCES

    Backline’s Educational Resources include our free Touring Notebook and a variety of articles available on our website, offering valuable mental health resources to access and use anywhere.
  • I found the content to be informative
  • I found the content easy to understand
  • I found the content to be relevant
  • It was easy to find the information I was looking for

  • IN PERSON EVENTS

  • Which in person event(s) did you attend? (select all that apply)
  • The event(s) was well organized
  • I learned about Backline’s resources at this event(s)
  • I met like-minded individuals at the event(s)
  • I would attend another Backline event(s)
  • Backline has helped me understand the mental health and wellness resources available to me
  • Backline made it easy to access mental health and wellness resources
  • I would use Backline’s services again
  • Backline contributed to better management of my mental health
  • What areas of your wellbeing were improved by Backline's services? (select all that apply)
  • Should be Empty: