Email policy: We do NOT sell your information. We utilize your email as a means of communication and to provide you with special savings promotions, coupons, and offers available only to our current clients.

Our goal is to provide you with the best possible care for your pool and/or hot tub we can only be responsible for the chemicals that we sell and service so we will only add chemicals provided by Elite Pools and Spas. Unfortunately, we cannot be responsible for chemicals purchased by the customer from another provider.

Vacuuming of the pool is limited to 30 minutes. Additional vacuum time and/or cover time is pro-rated at $38.00 per 15 minutes.

NOTE* Pools must be clear to vacuum. Skimming is limited to one pass.

Your pool should remain operational until the day the pool is closed. Even though you may not be using the pool it is imperative to keep the pool water circulating and chemically treated until closing.

Bringing a water sample in to the store 1 week prior to closing is recommended, in order to balance chemicals and ensure a successful closing. We will be happy to assist you in preparing the pool for the winter season.

Water Condition:Unfortunately, EPS cannot accept responsibility for the condition of the pool water at the time of closing; Pools in poor condition will usually open the following spring in equally poor condition. We recommend closing the pool only after the water is clear, clean, and balanced. Winterization services does not include clearing or cleaning the pool. We can provide these services at an additional cost prior to the closing, please contact the office for assistance. There will be an additional fee if the pool is closed after 10/31/2024 or after first freeze.

Winter Covers: We recommend all pools to be secured with a winter cover. In ground pools should be secured with a safety cover that has secured anchors into the concrete decking around the pool or an automatic cover that is maintained by keeping the water off of the cover. In ground mesh safety cover anchors must be in the deck and in working condition at the time of closing. Anchors requiring placement will incur a fee of $8/anchor. Any anchors requiring complete replacement will be scheduled on a separate day and for an additional fee.

It is the responsibility of the homeowner/property owner to provide the necessary equipment for their swimming pool. Elite accepts no liability for injury or drowning.

While we try to ensure that all winter covers are tightly secured for winter there are still times that a cover may come unsecured. Due to the nature of our weather covers are exposed to prolonged cold, rain, and ice which can damage the cover and cables or cause the cover to blow off or fall in.

EPS cannot be responsible for your winter cover. We will attempt to secure your cover as best we can for the winter season. We cannot secure items to the pool cover or remove decking or attach the cover in any unconventional manner. Above ground or onground pools with a deck that require technicians to go under the deck to secure the cover will incur additional charges. 

It is the client responsibility to keep the water pumped off of the pool cover through the off-season. Should you need assistance over the winter with a cover that has fallen in or needs to be replaced we can assist you with that at an additional fee.

In ground Automatic pool covers require the pool owner to fill the water level back to the manufacturer recommended level after closing along with the use of a cover pump to keep excess water off of the cover.

MMG Enterprises, Inc. dba Elite Pools is not responsible for the safety of the pool and/or equipment. It is the responsibility of the homeowner/property owner to ensure the safety of the pool throughout the winter. Elite Pools winterizes the pool from weather only and accepts no responsibility for the safety of equipment whether present or not.

We care about you and your pool and want to assist you in protecting your investment. Closing the pool prior to inclement weather is very important, unfortunately we cannot be responsible for damage done to your pool and/or its equipment should it sustain weather damage prior to your closing date or after first freeze.

Elite carefully, professionally winterizes every pool to protect your investment. However, it is impossible to guarantee that damage and freeze breaks will never occur. It is possible to incur damage from the ground shifting, pipes that are aged, or tree roots and other underground objects interfering with the system integrity. It is the responsibility of the pool owner that pool valves must be 100% operational and be able to maintain an air lock. Elite Pools winterizes the pool as a protective measure but cannot warranty or guarantee against damage, including but not limited to winter plugs that can become unsecured. Any repairs or costs necessary would be the responsibility of the homeowner. Winterization will not repair or stop existing damage to pool lines, equipment, pool surfaces or liners.

Elite cannot be responsible for pools that were winterized by another company prior to ours or that have existing damage or damage as a result of the above stated conditions.

In order to provide for the safety of our employees we reserve the right to reschedule your closing date in the event of inclement weather. EPS must be given at least (1) week notice to cancel an already scheduled closing. In the event we do not receive notice your deposit will be forfeited. Closings cancelled within the time frame will receive a 50% refund of the deposit.

Deposit: All closing services require a deposit prior to scheduling. We do ask for a 72 hour advance notice of cancellation. Failure to notify us of a cancellation will result in forfeiture of the deposit. Homeowners who will not be present at the time of opening must have the opening balance applied to a credit card on file or the balance paid in full prior to the closing date. If a credit card is not on file and the homeowner is not present the pool will not be opened and the deposit will be forfeited.

Payment for closing services is due at the time of service. If you cannot be present at that time you may authorize your closing to be charged to a credit card.

All current customers must have all outstanding invoices paid in full prior to the closing date. If payment is not received and the closing must be rescheduled there will be a $35.00 service charge. If the closing is not rescheduled the deposit will be forfeited. All services are subject to a trip charge of $30.00.

Any declined credit card will be subject to a transaction fee. All returned checks will be subject to a $35.00 fee. All outstanding balances are subject to a 1.5% monthly interest charge on the delinquent balance.

Any balance not paid shall be subjected to any and all methods of collection at the debtor’s expense. Including but not limited to attorney’s fees. Should a debt become uncollectible the debtor is responsible for all costs incurred including, but not limited to attorney's fees. Elite reserves the right to report unpaid and/or late balances to collection agencies and credit reporting bureau's.

By entering into this agreement, you agree to handle disputes by way of arbitration and/or mediation as a substitute for all other "legal" formats of resolution. Both parties agree to pay 50% of the costs incurred to arbitrate a dispute.