DEFENT Wholesale Terms & Conditions
• Orders – Minimum of 3 cases per order, and all orders must be placed in increments of 3 cases.
• Pricing – All prices are in US dollars and are subject to change without notice.
• MAP Pricing Policy – You may not use the DEFENT name or products to promote or advertise below our Minimum Advertised Price (MAP). Any sales or promotional pricing below our MAP must be short-term, infrequent, and pre-approved if pricing drops below $4.49 per unit. Pricing policies may change at any time, and DEFENT reserves the right to request you cease advertising if policies are violated. We may stop accepting or shipping orders if these terms are breached.
• Suggested Retail – DEFENT products should be sold at the suggested retail price.
• Listings – You may use product descriptions and copy found in our brand guidelines. After order confirmation, you will receive access to the guidelines. For questions, email us at support@defent.com.
• Images – All DEFENT images, logos, photography, trademarks, and creative assets are DEFENT’s exclusive property. No license is implied by selling our products. You may request usage by emailing us at support@defent.com. We reserve the right to revoke the use of these assets at any time, at our discretion.
• Resale of DEFENT – By purchasing DEFENT products, you agree they are for resale in your retail store. Selling DEFENT on third-party websites like Amazon or in any third-party marketplaces is strictly prohibited. DEFENT reserves the right to stop accepting or shipping orders if this policy is violated.
• Shipping – All orders are shipped via Ground, and delivery is expected within 10 business days from the date of processing. Tracking information will be sent once your order ships.
• Delivery – We aim for fast shipping, but expect your order to arrive within 10 business days of your order date.
• FOB – Destination.
• Cancellation – We reserve the right to cancel any order for any reason, including but not limited to, misalignment with DEFENT’s brand image, non-payment, or a breach of these terms. Cancellation is at our sole discretion.
• Payment Terms – Credit card payments will be processed in full at the time of order.
• Claims – Inspect all deliveries for shortages or damage. DEFENT is not responsible for carrier delays but will make reasonable efforts to ensure timely delivery. For concealed damage, contact support@defent.com within 48 hours of delivery with photos of damaged items where possible.
• No Returns Policy – For the safety and protection of our customers, all sales are final, and we cannot accept returns. This policy ensures that all products are brand new, unused, and hygienically safe.
• Agreement & Acknowledgment – By checking the box below, you confirm that you have carefully read and agree to these Terms & Conditions, enforceable at DEFENT’s sole discretion. If any term is deemed invalid or unenforceable by a court, the remaining provisions will remain in full force.