General Manager Performance Evaluation

General Manager Name*

First NameLast Name

Supervisor's Name

Person Conducting Review*

First NameLast Name

Restaurant*

Date*

Date

1. Overall how would you rate this individual's performance based on your expectations for the role? *

	Outstanding	Above Average	Satisfactory	Needs Improvement	N/A
QUALITY: Gold Standard Quality, VCM, Food Safety Integrity, PLX Execution
CLEANLINESS/MAINTENANCE: General cleanliness, Clean as you go, Maintenance and Repair, Organization
SERVICE: Customer Awareness, Speed, Courtesy, Accuracy, Hospitality
COST CONTROL: Effective controls of Food, Paper, OPS, and Labor to meet targets and P&L results
INVENTORY CONTROL: Maintain proper inventories, Proficiency in ordering, Proper and Timely inventories
SUPERVISION: Leadership, communication with team, Effective direction of team members, Performance Reviews, and Wage administration
TRAINING: Ability to recruit, select, train, develop, and retain crew and management team, Uses available resources (McHIre,etc)
PEOPLE SKILLS: Basic people practices and execution of commitment surveys, Maintains Safe & Respectful Workplace practices
SHIFT MANAGEMENT: Shift management procedures and practices, Effective scheduling, Decision making skills
ACTION PLANNING: SMART communicated, Current with PACE and People
JOB KNOWLEDGE: Understanding the duties and responsibilities of the job and the roles of your management team
VOLUME BUILDING: Overall efforts at increasing Sales and Execution of Promotions
DEPENDABILITY: Punctual, consistent attendance of yourself and accountable for team members dependability
PERSONAL APPEARANCE: Neatness and proper attire of yourself and your staff - including proper uniforms
ENGAGEMENT: Enthusiasm, Ability to accept constructive criticism, Empathy, Flexibility and Adaptability, Time management, and Organization
DIGITAL: Effective controls of GCRD, Inaccuracies, and Avoidable Dasher Wait Time.
RGR'S: Outstanding = Above 95%, Above Average = Above 90%, Satisfactory = Above 80%, Needs Improvement = Any Area Failed or Below 80%.
ONBOARDING/PAYROLL: Ensures accurate and timely Onboarding information, Communicates necessary Payroll information - including completion of Payroll Worksheet

2. Please indicate the competency in which this individual most excels at, and provide explanation as to why (specific examples are desired). *

3. Please indicate the competency in which this individual should focus on to drive the biggest impact to the organization, and provide explanation as to why (specific examples are desired).*

4. Notes

Scorecard Percentage*

357

Performance Evaluation Percentage*

357Other__________