We are committed to protecting the privacy of our patients’ personal information and to utilizing all personal information in a responsible and professional manner. This document summarizes some of the personal information that we collect, use and disclose. In addition to the circumstances in this form, we also collect, use and disclose personal information when permitted or required by law. We collect information from our patients such as names, home addresses, home/cell telephone numbers, and e-mail addresses.
(Collectively referred to as “Contact Information”.) Contact information is collected and used for the
following purposes:
- To open and update patient files
- To invoice patients for dental services, to process credit card
- payments, or to collect unpaid accounts
- To process claims for payment or reimbursement from third party
- health benefit providers and insurance companies
- To send reminders to patients concerning the need for further dental
- examination or treatment
- To send patients informational material about our dental materials
- To follow up with treatment and/or customer services
Contact information is disclosed to third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient's behalf. Financial information may be collected in order to decide for the payment of dental services. We collect information from our patients about their health history, their family health history, physical condition, and dental treatments. (Collectively referred to as "Medical Information".) Patients' Medical information is collected and used for the purpose of diagnosing dental conditions and providing dental treatment. Patients' Medical Information is disclosed for the following purposes:
- To third party health benefit providers and insurance companies where the patient has submitted a claim for reimbursement or payment of all or part of the cost of dental treatment or has asked us to submit a claim on the patient’s behalf
- To other dentists and dental specialists where we are seeking a second opinion, and the patient has consented to us obtaining the second opinion
- To other dentists and dental specialists if the patient, with their consent, has been referred by us to the other dentist or dental specialist for treatment
- To other dentists and dental specialists where those dentists have asked us, with the consent of the patient, to provide a second opinion
- To other health care professionals, such as physicians, if the patient, with their consent, has been referred by us to the other health care professional for either a second opinion or treatment
If we are ever considering selling all or part of our dental practice, qualified, potential purchasers may be granted access, as part of the due diligence process, to patient information in order to verify information important to the potential sale. If this occurs, we will take steps to ensure that the prospective purchaser safeguards all personal information.
Dentists are regulated by the Alberta Dental Association and College, which may inspect our records and interview our staff as part of its regulatory activities in the public interest.
If you need to reschedule, please give our office a call at least 48 hours before the appointment to avoid any short cancellation fees of $100 as we blocked this time specially for you. Thank you for choosing Avyan Family Dental for your dental care needs