Edmac US: Claims v2

My Claims - Edmac
* Required
Company name?*
Order number?*
Customer contact name?*

First NameLast Name
E-mail address?*
example@example.com
Phone number?*
Ship-to address*

Street Address Line 2

CityState / Province

Postal / Zip Code
Street Address Line 2

Street Address

CityState / Province

Postal / Zip Code
City*

Street Address

Street Address Line 2

State / Province

Postal / Zip Code
Postal / Zip Code*

Street Address

Street Address Line 2

CityState / Province
State / Province

Street Address

Street Address Line 2

City

Postal / Zip Code
Country*
Claim reason

(Extra information needed in order to solve claim.)
Reason of claim*

Wrong part receivedWrong quantity receivedQuality issue / Part does not fitShippingDamaged goodsInvoicingOther
Reason for claim value
Received more/less goods than ordered

(Extra information needed in order to solve claim.)

Extra comments?
Upload files (images, PDF's, Word, Excel, ...)

Upload Files

Cancelof
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Wrong part received

(Extra information needed in order to solve the claim)

Extra comments?
Picture(s) of the part(s) received (including the labels in the box) is/are obligatory*

Upload Files

Cancelof
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Damaged goods

(Extra information needed in order to solve the claim)

Edmac shipment number*
(Eg. PS123456)
Extra comments?
Picture(s) of the damaged part(s) received is/are obligatory*

Upload Files

Cancelof
Photos needed per UPS requirements

- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up photo of the shipping label with the tracking number (generally starts with 1Z)
- A close-up photo of the box manufacturer's certificate (round stamp on the outside of box)
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
- Include dimensions of the box, including the package height, length, and width
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Quality issue / Part does not fit

(Extra information needed in order to solve the claim)

Extra comments?
Please describe the issue
Picture(s) of the part(s) received (including the labels in the box) is/are obligatory*

Upload Files

Cancelof
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Invoicing

(Extra information needed in order to solve the claim)
Select one of the reasons:*

Wrong transport costsWrong discount/price appliedWrong customer number usedOther
Invoice number*
(Eg. IN123456)
Extra comments?*
Upload files (images, PDF's, Word, Excel, ...)

Upload Files

Cancelof
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Shipping

(Extra information needed in order to solve the claim)
Select one of the reasons:*

Wrong shipping methodWrong shipping addressWrong shipment dateOther
Extra comments?*
Upload files (images, PDF's, Word, Excel, ...)

Upload Files

Cancelof
Photos needed per UPS requirements

- A photo showing the damaged item and how it was packaged inside the box
- A photo of the damaged item
- A photo of the packaging material used
- A close-up photo of the shipping label with the tracking number (generally starts with 1Z)
- A close-up photo of the box manufacturer's certificate (round stamp on the outside of box)
- Two photos showing all six sides of the package (one showing top and two sides, another showing bottom and opposite sides)
- Include dimensions of the box, including the package height, length, and width
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Other

(Extra information needed in order to solve claim.)
Is the problem product related?*

YesNo

Extra comments?*
Upload files (images, PDF's, Word, Excel, ...)

Upload Files

Cancelof
Please choose how you preferably would like to proceed*

Credit NoteReplacement
Please verify that you are human*
Should be Empty:

	Item number ordered	Quantity ordered	Quantity received
Item 1
Item 2
Item 3

	Item number ordered	Quantity ordered	Item number received	Quantity received
Item 1
Item 2
Item 3

	Item number ordered	Quantity damaged
Item 1
Item 2
Item 3

	Item number ordered	Quantity ordered
Item 1
Item 2
Item 3

	Item number ordered
Item 1
Item 2
Item 3

My Claims - Edmac

Claim reason

Received more/less goods than ordered

Wrong part received

Damaged goods

Quality issue / Part does not fit

Invoicing

Shipping

Other