2024 Euan's Guide Access Survey

  • Every year the Euan's Guide Access Survey reveals what disabled people and those closest to them think about the standard of disabled access today.

    This year marks a decade since the Access Survey began and this year's survey is bigger than ever before - there is so much that has changed and so much that we would like you to tell us about! 

    The 2024 survey is a long one. It will take around 25 minutes to complete but the information you provide is extremely useful. The majority of questions are multiple choice and you can skip any questions that you do not feel are relevant to you. 

    We want to provide an opportunity for you to have your say - your experiences and thoughts matter, and we want to do our best to support our community in amplifying your voices. Getting as much data as possible will allow us to do this to the best of our ability.

    There are 9 sections:

    1. Disabled Access
    2. Accessible Toilets and Changing Places Toilets
    3. Transport
    4. Technology
    5. Representation and Attitudes
    6. The new UK Government
    7. About Euan's Guide
    8. The Motability Scheme
    9. About You

    Everyone completing the survey gets entered into a draw to win one of five £25 Amazon vouchers.

    Thank you so much for taking part in this year's Euan's Guide Access Survey supported by Motability Operations.

  • Section 1 of 9 - Disabled Access

    In this section, we're asking for your thoughts on disabled access in general. 

     
  • 1.1 In the past year, do you feel that there has been any change to overall levels of access for disabled people in the UK?
  • 1.2 Thinking about accessibility, how confident are you about visiting new places?
  • 1.3 What would help improve your confidence when visiting new places? (please select all that apply)
  • 1.4 If a business had a recognised logo showing an accessibility accreditation, would this make you more likely to visit?
  • 1.5 When visiting a new place, do you try to find disabled access information about it beforehand?
  • 1.6 If yes, how do you find this information? (please select all that apply)
  • 1.7 If you have used a venue's website to check disabled access before visiting, have you ever found the information to be misleading, confusing or inaccurate?
  • 1.8 Have you ever experienced a disappointing trip or had to change your plans because of poor accessibility?
  • 1.9 How is finding disabled access information before you visit a new place or destination?
  • 1.10 Can you easily find disabled access information whilst you are out and about?
  • 1.11 What are the barriers to access that you commonly find when out and about? (please select all that apply)
  • 1.13 I am more likely to visit somewhere new if... (please select all that apply)
  • 1.14 If a venue has not shared its disabled access information I... (please select all that apply)
  • 1.15 How likely are you to share your experiences of disabled access with others?
  • 1.17 When somewhere has good accessibility do you... (please select all that apply)
  • 1.18 When somewhere has bad accessibility do you... (please select all that apply)
  • 1.19 Do you feel the lack of disabled access has directly affected your goals, plans or aspirations?
  • 1.20 Do you feel the lack of disabled access has had a negative impact on any of the following (please select all that apply):

  • Section 2 of 9 - Accessible Toilets

     
  • Have you ever come across an accessible toilet that you were unable to use?
  • What are the most common problems you encounter with accessible toilets? (please select all that apply)
  • Have you ever avoided going somewhere because... (please select all that apply)
  • Have you ever visited somewhere and had to leave early because the accessible toilet is not as accessible as you need it to be?
  • Have you ever had to use an emergency cord to call for help?
  • How often do you see a red emergency cord that is potentially dangerous in an accessible bathroom? This could include not having an emergency cord or having a cord that has been cut too short, tied up or put out of the way so that it could not be reached by someone lying on the ground. (please select all that apply)

  • Changing Places Toilets

    Changing Places Toilets are accessible toilets at least 12 square metres in size and includes an adult sized, height adjustable changing bench, a peninsular toilet and a ceiling hoist.

  • Are you, or a member of your family or group, a Changing Places toilet user?
  • Do you find Changing Places toilets easy to find?
  • Do you find Changing Places toilets easy to access and get in?
  • Do you find equipment within Changing Places toilets is ready to use and working?

  • Section 3 of 9 - Transport 

    In this section we're keen to learn about your main modes of travel, and your opinions regarding electric vehicles and public transport.

  • What are your main modes of transport? (please select all that apply)
  • With the trend toward electric vehicles, would you consider having an electric vehicle?
  • If you have experience of public electric vehicle charging points, how would you rate their accessibility?
  • If you have experience of public electric vehicle charging points, have you experienced any of the following issues? (please select all that apply)
  • Did you know that there is a BS Standard that exists for accessible Electric Vehicle charging points?

  • Public Transport - please tell us if you feel safe and / or confident when using the following types of public transport:

  • Planes
  • Trains
  • Buses
  • Trams
  • Ferries
  • Taxis
  • Private Hire - including Minicabs and Uber
  • Do you think public transport lacks accessibility?
  • Has lack of disabled access on public transport negatively impacted you on the following (please select all that apply):
  • Has lack of  disabled access on planes impacted your ability to travel?
  • Do you use a Passenger Assistance service to make journeys
  • Do you feel public transport staff are well informed and/or well trained in relation to disabled access on public transport?

  • Section 4 of 9 - Technology

  • What device do you usually use when using the internet? (please select all that apply)

  • Do you use any assistive technology to use the internet? (please select all that apply)
  • Is Artificial Intelligence (AI), for example, artificial imagery, auto-generated articles, etc) something that you
  • Do you have fears or concerns about the increasing use of artificial intelligence?

  • Section 5 of 9 – Representation and Attitudes

    In this section, we're asking for your thoughts on Representation and Attitudes towards disabled people.

     
  • Do you feel that disabled people are fairly represented across the media, for example in TV, advertising, film, books?
  • Do you feel that the representation of disabled people in the media is getting better or worse?
  • How do you feel the public’s attitude to disabled people is changing?

  • Do attitudes towards disabled people affect your experience in any of the following?

  • Travel and Transport
  • Learning and Education
  • Work and Volunteering
  • Shopping and Everyday Essentials
  • Finance and Banking
  • Healthcare and Wellbeing
  • Tourism and Hospitality
  • Leisure and Recreation

  • Section 6 of 9 - Our new UK Government

    If you're UK based, we are keen to hear from what you think about the new Labour government.

     
  • How are you feeling about the new UK Government’s attitude towards disabled people?

  • Rank the following areas in order of importance to you (1 Least Important to 5 Most Important):

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  • Section 7 of 9 - About Euan's Guide

    Euan's Guide is the award-winning disabled access charity. We're best known for our disabled access review website where disabled people, their family, friends and carers can find and share reviews on the accessibility of venues around the UK and beyond. 

    Each year we run the Euan’s Guide Access Survey, the UK’s largest and longest running survey of its kind. We also make tens of thousands of accessible toilets safer through our Red Cord Cards.

     
     
     
     
     
     
     
     
     
     
     
  • Have you heard of Euan's Guide before taking the Access Survey today? (please select all that apply)
  • I use Euan's Guide... (please select all that apply)
  • Would you use a Euan's Guide app on a mobile device to find disabled access information?
  • Have you ever visited somewhere new after reading a review on Euan's Guide?
  • Do you use Euan’s Guide to plan and carry out journeys?
  • Do you visit more places because of Euan’s Guide?

  • Please tell us if you agree with the following statements:

  • Euan's Guide gives me greater choice of accessible places to go and things to do
  • Euan's Guide gives me more confidence to visit new places or try new things
  • When making journeys, Euan's Guide improves my confidence
  • Euan's Guide gives me a place to share my experiences of disabled access
  • Euan's Guide helps me find and access safer accessible toilets
  • Euan's Guide helps me access more social activities
  • Euan’s Guide helps me access more training or education opportunities
  • Euan’s Guide helps me access more work or volunteering opportunities
  • I have more awareness of the challenges disabled people experience because of Euan's Guide
  • Euan's Guide gives me access to a trusted source of disabled access information
  • Euan’s Guide makes me feel (please select all that apply):
  • Euan's Guide is a registered charity (Charity Number SC045492). Would you be interested in finding out more about our work as the disabled access charity?
  • Would you be interested in supporting Euan's Guide by: (please select all that apply)
  • Would you be interested in supporting our work with a donation?

  • Section 8 of 9 - The Motability Scheme

    The 2024 Euan’s Guide Access Survey is supported by Motability Operations, the company that  runs the Motability Scheme. 

    People who receive a qualifying mobility allowance (higher rate mobility component of Disability Living Allowance, enhanced rate mobility component of Personal Independence Payment, War Pensioner’s Mobility Supplement, Armed Forces Independence Payment, higher rate mobility component of Child Disability Payment or enhanced rate mobility part of Adult Disability Payment) can discover greater freedom on the Scheme. They simply exchange their allowance for a brand-new car, electric vehicle (EV), Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair. They get the Motability Scheme’s full package too.

     
     
     
     
     
     
     
     
  • Are you aware of the Motability Scheme
  • In which of these ways have you seen, heard or read anything about the Motability Scheme over the past few months? (please select all that apply)

  • Do you currently lease a vehicle through the Motability Scheme?
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  • Section 7 of 7 - About you

    You're almost done! We just have a few questions about you. Remember these are all optional.

    Don't forget to enter your email address if you wish to be entered into a draw for one of five £25 Amazon vouchers. 

     
     
     
     
     
     
     
  • Where do you live?

  • When 'out and about', most of the time you are... (please select all that apply)
  • Are you... (please select all that apply)
  • Do you use or have experience of: (please select all that apply)

  • Where did you hear about the Euan's Guide Access Survey supported by Motability Operations? (please select all that apply)

  • I would like to: (please select all that apply)

  • Thank you very much for your time!
    Euan and the Euan's Guide Team

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