CD/E&T Development Services Customer Feedback

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Redwood City Development Services Satisfaction Survey

Redwood City Development Services Satisfaction Survey

Our goal is to better understand how to provide you with the best experience possible. Please tell us what we did well and how we could improve. The optional questions at the end of this survey will provide opportunities for additional feedback.

9Questions

1
What type of services did you receive?* This field is required.Please select all that apply.
Building Inspections
Building Permit: Addition/Remodel/Tenant Improvement
Building Permit: New Building
Code Enforcement Case
Encroachment Permit
Fire Flow Request
General Information
Parking
Planning/Development Entitlement/Zoning
Road & Traffic Conditions
Other
2
Are you the:* This field is required.Please select all that apply.
Owner
Architect/Engineer
Contractor
Builder
Other
3
Who did you interact with for this service?* This field is required.Please select all that apply.
Building Inspector
Permit Technician
Building Plan Checker
Code Enforcement Officer
Planner
Engineering & Transportation Staff
Other
4
Please rank your level of satisfaction with the services provided using the slider bar to choose among the following options:* This field is required.Options are N/A, Not Satisfied, Somewhat Satisfied, Satisfied, Very Satisfied, and Extremely Satisfied.
Overall rating of service received
Responsiveness to my needs
Information about project process and timelines
Timeliness in communication
Completeness and consistency of responses to questions
Alternatives or suggestions provided to move project forward
Staff competence and knowledge
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 0, Column 0Row 0, Column 1Row 0, Column 2Row 0, Column 3Row 0, Column 4Row 0, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 1, Column 0Row 1, Column 1Row 1, Column 2Row 1, Column 3Row 1, Column 4Row 1, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 2, Column 0Row 2, Column 1Row 2, Column 2Row 2, Column 3Row 2, Column 4Row 2, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 3, Column 0Row 3, Column 1Row 3, Column 2Row 3, Column 3Row 3, Column 4Row 3, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 4, Column 0Row 4, Column 1Row 4, Column 2Row 4, Column 3Row 4, Column 4Row 4, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 5, Column 0Row 5, Column 1Row 5, Column 2Row 5, Column 3Row 5, Column 4Row 5, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 6, Column 0Row 6, Column 1Row 6, Column 2Row 6, Column 3Row 6, Column 4Row 6, Column 5
Overall rating of service received
Responsiveness to my needs
Information about project process and timelines
Timeliness in communication
Completeness and consistency of responses to questions
Alternatives or suggestions provided to move project forward
Staff competence and knowledge
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 0, Column 0Row 0, Column 1Row 0, Column 2Row 0, Column 3Row 0, Column 4Row 0, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 1, Column 0Row 1, Column 1Row 1, Column 2Row 1, Column 3Row 1, Column 4Row 1, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 2, Column 0Row 2, Column 1Row 2, Column 2Row 2, Column 3Row 2, Column 4Row 2, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 3, Column 0Row 3, Column 1Row 3, Column 2Row 3, Column 3Row 3, Column 4Row 3, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 4, Column 0Row 4, Column 1Row 4, Column 2Row 4, Column 3Row 4, Column 4Row 4, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 5, Column 0Row 5, Column 1Row 5, Column 2Row 5, Column 3Row 5, Column 4Row 5, Column 5
N/A
Not Satisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Extremely Satisfied
Row 6, Column 0Row 6, Column 1Row 6, Column 2Row 6, Column 3Row 6, Column 4Row 6, Column 5
5
What did you like most about the service you received?
6
Do you have suggestions for improvement?
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7
Is there any staff member you would like to recognize?
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8
Is there anything else you would like to tell us about the service(s) you received?
9
Responses to this survey are anonymous. If you’d like to be contacted for follow-up, please leave your name, phone number, email, and/or mailing address. Please note, Department Management will review responses on a monthly basis and respond thereafter.
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