CS Warranty Repair Form - CA.AV to CA.TP form V.1

WARRANTY & REPAIR FORM

FIRST CLASS TRAVEL LUGGAGE
Which type of claim are you submitting?:*

File Warranty ClaimPurchase Replacement Parts

TRAVELPRO® CANADA's LIMITED WARRANTY

The Travelpro® Canada's limited warranty covers defects in materials and workmanship but does not cover wear and tear from normal use or damage caused by abuse, mishandling, accidental damage, inappropriate selection, or carelessness caused by an airline or other common carrier. Damages caused by such airline or other common carrier should be directly reported to and claims be filed with the specific airline or company carrier.

During the course of original ownership and normal usage, your luggage/product may suffer abrasions, minor cuts, scratches, dents or soil. Certain component parts such as wheels, bumper feet, leather, etc., will show wear. This wear is not covered under the warranty.

Disclaimer: Travelpro® Leisure Luggage, including suitcases and soft bags, are not designed to be used for commerical use. Using any Travelpro® Canada Leisure Luggage for commerical use will void it's active warranty.

Limited Warranty covers manufacturer defects only. Proof of purchase is required for all warranty claims.
For full warranty information please click here.
Please Confirm to Continue:*

I confirm that I have reviewed the TRAVELPRO® CANADA LIMITED WARRANTY and verified my item as under warranty.
Did you purchase directly from Travelpro® Canada?:*

YesNo

TRAVELPRO® CANADA’s LIMITED WARRANTY

As part of Travelpro® Canada’s Limited Warranty, we may determine your issue as repairable and send parts for replacement. All replacement order(s) do not extend nor restart the warranty period of your original Travelpro® Canada product(s). Travelpro® Canada has the right to offer replacement part(s) or product(s) which may not be identical to the original warranted bag, this replacement may either be from the same or equivalent collection. A shipping fee may apply for all warranty replacement orders.

Travelpro® Canada may recommend authorized repair centers to help fix your existing luggage issues. Upon receipt and evaluation of your product(s), if the authorized repair centers determine the repairs are not issues listed under warranty, a quote will be provided to you with the repair costs which may include return shipping costs. Any quoted fees provided by the authorized repair center are at the full expense of the customer, these fees are not covered by Travelpro® Canada.

This offer applies only to customers who’ve purchased their Travelpro® Canada products within Canada and currently reside within Canada (Also excludes YT, NU, NT).
Your Name*

First NameLast Name
Your Email*
example@example.com
Phone Number*
Please enter a valid phone number.
Your Shipping Address*

Street Address (excluding YT, NU, NT)

Unit / Apt #

Province (excluding YT, NU, NT)Postal Code

Postal / Zip Code
Style Number*
The correct Style number is required
PO Number*
The correct PO Number is required
How to find your Travelpro® Style & PO Number?

Here are some helpful tips to locate the required information:

Step 1: Fully open your main luggage compartment
Step 2: Locate inside either a White or Black tag that shows a Travelpro logo
Step 3: Gently rub the tag between two fingers to help locate the Style# & PO#

Illustration:
What Is Your Area of Issue?*
Which Handle?
What Type of Wheel?
What Type of Zipper Issue?
Select which best describes the retractable handle issue:*

Stuck in permanent positionInside tubing is bentBrokenCloses sometimes
Select which best describes the carry handle issue:*

Detached from bolt/fastenerFabric rippedBrokenFeel loose
Select which best describes the spinner wheel issue:*

Stuck in placeMakes noiseWobblesShredded tires
Select which best describes the rollaboard foot/wheel issue:*

Foot: Screw missingFoot: Broken/CrackedWheel: Shredded tiresWheel: Stuck in place
Select which best describes the zipper issue:*

TSA zipperOutside - Side Pocket zipperFront pocket zipperInside liner zipper
Select which best describes the product defect issue:*

Hardside shell crackedOutside fabric stitching/Inner lining stitchingLuggage is dentedSide bumper feet
At which point did the issue occur:*

Normal useDuring packing/unpackingAirline/Carrier damageAfter 6+ months of storage
Upload Close-Up Image of Issue(s)*

Recommended standing 4-5 inches facing issue.
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Upload Image of Entire Luggage/Bag*

Recommended standing 2 feet away facing the bag.
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Upload Original Proof of Purchase*

Acceptable: Physical receipt, online purchase order, product registration within 120 days of purchase
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PLEASE NOTE CLAIMS MAY HAVE A RESPONSE TIME OF 2-3 BUSINESS DAYS.

All tickets are evaluated during normal business hours and answered in the order in which they are received. This excludes weekend & holiday dates.
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WARRANTY & REPAIR FORM