Confict of Interests and Gifts Policy Learnings

Staff / Adviser completing this learnings record*

Q1: What is the primary purpose of the Vulnerable Customers Policy? (select one correct answer)*

To sell products quickly to all customersTo identify who could be easier to sell toTo increase company profits through vulnerable customersTo ensure a transparent and consistent process for dealing with vulnerable customers

Q2: Which of the following is an example of a vulnerable customer? (select one correct answer)*

A customer who recently received a promotionA customer with hearing impairmentA customer with excellent financial stabilityA customer who speaks fluent English

Q3: According to the policy, what is the 3C’s approach used for? (select one correct answer)*

To identify all types of vulnerability in clientsTo identify customer preferencesTo categorize clients based on incomeTo calculate the client's net worth

Q4: Which of the following might be an appropriate action when dealing with a visually impaired client? (select one correct answer)*

Speaking louderSending documents in standard font sizeProviding documents in larger font and reading out key pointsAvoiding any document sharing

Q5: What should be done for clients who are experiencing age-related issues? (select one correct answer)*

Hold longer meetings to explain all details at onceSchedule meetings during the most alert times and have more frequent, shorter sessionsAvoid any interaction and send written information onlyProvide only electronic communication

Q6: For clients where English is not their first language, what is one of the recommended actions? (select one correct answer)*

Speak faster to convey more informationEngage a translator if needed and use simple languageAvoid giving them detailed informationProvide information solely in English

Q7: How are vulnerable clients tracked within MTG's or MLabs CRM? (select one correct answer)*

They are not trackedThey are tracked only through emailsVulnerable clients are identified verbally but not recordedThey are identified with a red switch in Mo or a red tag in Trail with specific notes on their needs

Q8: Which of the following should be done when a client is in a stressful situation? (select one correct answer)*

Offer them extra time to make decisions and consider a support person attending meetingsAvoid giving them time to make decisionsRush through the sales process to minimise stressRecommend products without explanations to avoid overwhelming them

Q9: What role does the QA Co-ordinator play regarding vulnerable clients? (select one correct answer)*

Identifying new vulnerable clientsProviding direct financial advice to vulnerable clients Conducting QA checks to ensure appropriate consideration for vulnerable clients in the advice processConducting QA checks to ensure appropriate consideration for vulnerable clients in the advice processManaging the CRM system

Q10: What does the Responsible Lending Code say about vulnerable borrowers? (select one correct answer)*

It recommends increasing product offeringsIt requires that specific inquiries are made into potential substantial hardship for vulnerable borrowersIt does not address vulnerable borrowersIt suggests using a universal process for all clients

Total Score

You cannot submit this learning until you have reached a pass mark (100 points).

Total CPD Points Achieved