New Customer Survey

New Customer Survey

We appreciate you taking your time to help us be the Best here at Heart of Iowa!
Last Name*
First Name*
Phone Number*
Email*
Residential or Business?

ResidentialBusiness
What products are you now using with Heart of Iowa?

LightNet (internet)XtremeTV+ (streaming)Phone
Was it easy to order service(s) from Heart of Iowa?

1

2

3

4

5

1 is Complicated, 5 is Easy
Did you order in the office or over the phone?

In the OfficeOver the Phone
What was the name of the Customer Service Assistant helping you?
Did your service(s) require a technician to come to your home/business?

YesNo
Did the Technician introduce themself?

YesNo
What was the name of the Technician doing your installation?
Did the install meet your expectations?

1

2

3

4

5

1 is Not Satisfied, 5 is Very Satisfied
Is the product fast and responsive?

1

2

3

4

5

1 is Not Fast/Responsive, 5 is Fast/Responsive
What is your preferred method of communication from Heart of Iowa?

Video tutorialsHow-to articlesHeart of Iowa EmployeeOther
Overall, how satisfied you are with the product(s) from Heart of Iowa?

1

2

3

4

5

1 is Worst, 5 is Best
How likely are you to recommend Heart of Iowa?

1

2

3

4

5

1 is Not Likely, 5 is Very Likely
Comments
Disclaimer: By submitting this survey, you agree that your comments may be used by Heart of Iowa for promotional or informational purposes, including in media, marketing materials, and online platforms. Comments may be edited for clarity, length, or grammar.
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