Punctuality:
All appointments are for a duration of 60 minutes and require a punctual arrival and departure.
If a client arrives late, 15 minutes or more, their appointment will be cancelled. The client(s) referring agent may reschedule their appointment at their discretion.
If tardiness becomes a repeated offense, (3 incidents or more), their voucher(s) will become void for a period of 6 months before rescheduling can be explored.
All appointments must be made 24 hours in advance.
All cancellations or rescheduling must take place 24 hours before your appointment is scheduled.
No-Call No-Show's:
If a client does not attend their appointment without first informing staff, it will be considered a No-Call No-Show.
If no-call-no-shows become a repeated offense, (3 incidents or more), their voucher(s) will become void for a period of 6 months before rescheduling can be explored.