Confict of Interests and Gifts Policy Learnings

Staff / Adviser completing this learnings record*

Q1: What is the primary focus when selecting and recommending products to clients? (select one correct answer)*

Maximising company profitsRecommending products that are most popularProviding quality, reliable, and defendable product solutions based on the client's needsRecommending products with the highest commissions

Q2: What must be done if a client's existing product is being compared with a new one? (select one correct answer)*

Disregard the existing productOnly compare the price of the two productsEnsure there is no loss of benefits or coverage in the new productRecommend the new product without comparing benefits

Q3: Which of the following factors is NOT mentioned as part of the due diligence process for selecting product providers? (select one correct answer)*

Product popularityTechnology and priceCompany reputationClaims-paying ability

Q4: What should be done if an adviser cannot provide suitable advice or a product solution for a client? (select one correct answer)*

Offer advice without proper expertiseRefer the client to a specialist or inform them in writing that advice cannot be providedRecommend an unrelated productIgnore the client's request for advice

Q5: What is required before recommending a product provider for mortgages? (select one correct answer)*

The product provider must be popular in the marketThe provider must offer the lowest ratesThe client must request the providerThe product provider must be on the Approved Product Provider Register

Total Score

You cannot submit this learning until you have reached a pass mark (80 points).

Total CPD Points Achieved