On-Site Contact Information

Detail of the future appointment

We are pleased to announce the launch of our new client portal, designed to provide you with easy and centralized access to all information related to your equipment. This portal will allow you to view manuals, training videos, standard operating procedures (SOPs), maintenance plans, and much more.

Moving forward, all support requests must be submitted through the portal. This will ensure that your inquiries are handled efficiently and that you receive timely assistance. You can also obtain information about your equipment and track the status of your support requests directly through the portal.

It is necessary that each company creates a single account to access the portal, as it is limited to one account per company. However, the account can be shared with all team members who need access to the information.

For details on how to create your account, please refer to the following link:
How to Sign Up on the Portal.

To access the portal, visit:
www.supportpreroll-er.com.

On-Site Installation Acknowledgement and Agreement

By signing this form and selecting "I Agree", 

1. you confirm that all requirements outlined in the pre-installation checklist have been met to the best of your knowledge.
2. You understand that failure to meet these requirements may result in additional costs and delays.
• You have the right to cancel or reschedule the onsite visit up to 48 hours prior to the scheduled date.
• If our technician arrives on site and finds that the checklist requirements have not been fulfilled, you agree to cover all associated travel and per diem expenses.
3. We are NOT responsible for the utilities ( Air compressor, Air dryer, power outlet) installation and the maintenance.
4. The compressed air must be clean and dry
5. The warranty will be void if water enters the pneumatic circuit, and you will be liable for any resulting charges.