Dispute Form

Log a weight / dimensional dispute

Help expedite the dispute process by completing the following
Business Name*
E-mail*
Tracking Number
The tracking number for the shipment you'd like to dispute. Please only enter 1 tracking number per submission.
What was the reason for your Rebilling?
Upload Photo*

Please upload a picture of your parcel with the relevant disputed information visible in the picture (eg. on a scale or with a tape measure)
Cancelof
Rebilling disputes can only be filed once we receive the carrier’s rebilling/adjustment invoice (usually ~2 weeks after shipment, depending on the carrier).

After submission, your dispute will be queued and filed as soon as that invoice arrives. Carrier investigations typically take an additional 1–2 weeks.

Upload supporting evidence (photos, packaging images, pickup/drop-off proof, weight/dimension proof, screenshots).

Strong evidence greatly improves the chance of a successful outcome.

The more detail you provide, the stronger your case!
Additional Comments
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Log a weight / dimensional dispute