This agreement is between H&N Dispatch LLC and an independent freight dispatcher.
The purpose of this agreement is to outline the procedures and guidelines for the independent freight dispatcher to efficiently manage the manager carrier to ensure smooth coordination between the driver, broker, and shipper.
Responsibilities of the independent dispatcher.
Dispatching coordinate and schedule. Of all assigned trucks. To customer-specific orders and transportation requests.
Maintain regular communication with drivers. Carrier, brokers, shippers, and H&N to ensure timely updates and smooth operation.
If the driver requests, plans, and optimizes the truck route to minimize fuel consumption reduce transit to ensure on-time delivery.
Address customers’ concerns and complaints promptly with professionalism striving for the best customer satisfaction.
Maintain accurate records of dispatched activity, Driver assignment, delivery details, and others. relevant information for the delivery.
Before dispatching
Do broker checks with each driver factoring company before dispatching.
Review order rate confirmation obtained shipment details from the broker including delivery address and contact information in any Special Instructions.
Ensure the driver/carrier has met all legal requirements to haul each dispatched load.
Confirm with the driver/carrier the ability and acceptance of the load before confirming with broker/shipper.