At Spines (www.spines.com), we're proud to be changing the book publishing game for American and Canadian authors. Since our founding in 2020, our mission has been to remove barriers and provide quick, convenient services that are tailored to each author's unique needs. And we achieve this by leveraging cutting-edge AI technologies that streamline the publishing process.

As our business continues to grow at lightning speed, we're excited to offer a Finance Specialist position for a talented english speaker who is passionate about the publishing industry.
Join our team and help us on our journey to revolutionize the publishing landscape.

Ready to take the leap? Click below to learn more about this job opportunity. 👇

We are seeking a Finance Specialist to join our team. In this role, you will be responsible for managing and resolving various finance-related matters for our authors.

WHAT YOU WILL DO:

• Collections: Contacting authors who have fallen behind on their payments and working to collect outstanding balances.

• Royalty Withdrawals: Assisting authors with their royalty withdrawals and ensuring timely and accurate processing.

• Payment Methods: Handling requests for changing payment methods and updating author accounts accordingly.

• Client Support: Addressing all finance-related queries from clients and providing solutions to meet their needs.

• Client Relations: Dealing with unsatisfied clients effectively and turning challenging situations into positive outcomes.

• Response Management: Responding to customer queries in a timely and accurate manner via phone, email, or chat.

• System Organization: Keeping systems up-to-date and maintaining organized records to ensure efficient operations.

REQUIREMENTS:

• Understanding of Salesforce or equivalent CRM tools, Microsoft Teams, and G Suite.

• Strong written and spoken English skills.

• Ability to work effectively as part of a team.

• Excellent problem-solving skills and a proactive approach to client issues.

• Experience in handling collections and resolving payment-related issues.

• Proven ability to manage unsatisfied clients and transform their experiences into positive interactions.

• Patience when handling tough cases and a strong commitment to customer service.

• Organized approach to managing and updating systems and records.

PREFERRED QUALIFICATIONS:

• Familiarity with the book publishing industry is a plus.

• Previous experience in finance support or a related field, particularly in a book publishing or creative industry.

• Experience with remote work environments and the ability to stay organized and self-motivated.

 

BENEFITS:

• 🎉 Paid US holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.

• 🗺 Work remotely: Design the work-life balance that suits you best.
  
  *Monday through Friday, 12 PM to 8 PM Argentina time.

If you're ready for a new challenge and want to be part of a dynamic team, fill out the application form below, and we'll be in touch with you shortly.👇